Job category: FMCG, Retail, Wholesale and Supply Chain Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution. Introduction City Logistics is currently recruiting for an experienced and qualified Retail Operations Manager to join their team in Gosforth Park. PURPOSE OF THE POSITION: Responsible for managing branch operations and to ensure that day to day branch activities are functioning at optimal levels. Management of Operational staff. The Operations Manager will provide strong operational support to the Branch Manager. Ensure daily allocations are sent to control room to monitor vehicles on local/Outlying deliveries.Ensure all loaded vehicles are utilized according to guidelines & all are dispatched on time for delivery as planned day beforeFollow up on allocated linehaul arrival times and report delays to Management and linehaul control.Floor Reports to be pulled, analyzed & resolved daily.Planning of daily headcounts for Ops requirements based on volumes.Regular Floor Walk with Supervisors/Checkers to ensure optimum house keepingCommunicating with Clients on delivery queries & inquiriesMonitor Booking dates of Supply Chain Clients/ Delivery Booking for Express.Complete loading plan and discuss with OPS team with clear communication to loading team for execution.Ensure smooth handover process between day- & nightshift teamsCommunicating with Stores on delivery delaysCheck Floor Reports for aging stock and ensure FIFO is applied.Report & investigate discrepancies such as shortages & damages on delivery & from linehaul vehiclesTaking Staff statements of incidentsResponsible for managing disciplines with regards to Health & safety regulations and uploading of documents/check sheets onto Mango.Monitor compliance of supervisors to meet deadlines for deliveries/ collectionsEnsure & maintain high standard of Service delivery (OTIF Report)General Management of company assets – walls & wheelsEnsure that discipline is always maintainedMaintain a high standard of housekeepingEnsure daily planning of Linehauls to Branches and space allocationsInform & update staff on new clients & requirementsReporting of any issues to managementApply discipline in your divisionQualifications:Grade 12/MatricDegree in logistics, supply chain management, or a related field preferred.Minimum of 3-5 years of experience in operations management or similar role.Valid Driver's licenseOwn Transport essentialProven ability to manage and lead a team effectively.Strong understanding of operational procedures.Proficient in using warehouse management systems and Microsoft Office Suite.Excellent organizational and problem-solving skills.Ability to analyze data and generate reports.Familiarity with company policies, safety protocols, and industry regulations.Strong verbal and written communication skills.Ability to coordinate with different departments and branches effectively.Capability to conduct regular inspections and perform safety audits.Experience in training and developing team members.Skilled in streamlining processes to enhance efficiency and reduce costs.Respect and Care: Always show respect, care for and treat everyone fairly, put people firstIntegrity and Loyalty: Display loyalty, display integrity, do the right thing always!Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.
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