Retail Manager – Fast Growing Premium Fashion Brand Job Summary: To lead retail operations within South Africa according to the purpose, vision and values whilst driving retail priorities, maximizing turnover and ensuring consistent, Brand-aligned customer experience across the country
Purpose, Values, Culture: Communicate business purpose and valuesDevelop, communicate and drive retail strategies and operational goalsEnsure that all store people have a clear and consistent focusDrive consistent, Brand-aligned customer satisfactionRetail Operations: Design tools & processes to ensure that all operational activities support an efficient, easy customer experienceEnsure that facilities, equipment, tools, systems, security and physical environment are conducive to optimum performanceEnsure that stores SOP's are well and consistently communicatedFacilitate appropriate technical/ functional trainingEnsure that Store/ Area managers have the required tools to manage wellFacilitate effective engagement between stores and HOEnsure that the disaster recovery plan is regularly refreshed and communicated as appropriateEnsure that the necessary OHS regulations are adhered toDevelop, update & submit weekly & monthly reports as requiredPeople: Develop and manage the process to ensure that stores are well staffed and that contingencies are in placeTalent management & succession planningEnsure role clarity and effective goal-settingDrive in-store training programme to build front-line capabilityMonitor the application of the 'HR Value Chain' & adherence to people related SOP'sDevelop, update & submit weekly and monthly reports as requiredFinancial Management: Develop financial performance parameters, goals and targetsDevelop, update & drive Country planManage and drive revenue, quantity, margin and operating income targetsDevelop & Submit weekly and monthly reports as requiredEnsure that the relevant regulatory/ statutory requirements are adhered to e.g. VAT, Employee PAYESales and Marketing: Brand managementKey customer relationship managementPublic relationsAmbassadorshipDevelop promotional initiativesPartner with Merch to ensure that VM standards are adhered toCreate tools to ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeepingEducation and experience: Grade 12Relevant Tertiary qualification advantageous3 – 5 years relevant experienceExperience in the premium fashion industryPerks & Benefits You get to work for a rapidly expanding distributor with aspirational brands.Gym & ShowersPersonal TrainerYogaPension FundMedical aid with Gap coverStaff Allocation (R10 000 Retail Value per annum).Staff discount (50% off for you and your family across all the brands within the group)Healthy Lunch subsidyCompany performance incentive schemeLong-service incentivesHolistic Employee Wellness programmeThe group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture. Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
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