Food Store Manager - Retail - Rustenburg
As our Company expands, we are looking to hire a Food Store Manager for our Retail Stores! The purpose of the role is for the Food Store Manager to provide oversight, lead all operations of the store, and ensure that the store functions smoothly while optimizing profits.
QUALIFICATIONS Grade 12 (Requirement)Diploma/Degree in Retail or Business or related qualification will be advantageousEXPERIENCE Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.KNOWLEDGE REQUIRED Prior knowledge and experience in management of inventory/stock, buying, staff, products merchandising, costs, and profitability of the store.Knowledge of stock management systems like ERP, Meat Matrix, etc.Knowledge and understanding of the FMCG environment and related legislation.Management of perishable products with short shelf life, especially in the meat industry.Basic understanding of retail consumer behaviour and purchasing trends.Basic understanding of the retail and meat market.SKILLS REQUIRED Excellent verbal and written communication skills.Proficient in MS Office Suite.Analytical skills.Basic understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.KEY PERFORMANCE AREAS (KPA'S) JOB ACTIVITIES 1. Stock Management
- Place orders with factories and other suppliers.
- Follow up on orders.
- Manage deliveries, delivery dates, and stock upon arrival.
- Manage stock order volumes.
- Receive ordered stock.
- Report delivery shortfalls and damages.
- Follow up on non-received stock.
- Capture received stock on Meat Matrix.
- Daily stock levels reporting.
- Run stock depletion reports for cashiers.
- Balance off with stock receiving.
- Manage stock levels threshold.
- Manage stock shrinkage: stock losses/damages/dumpings.
2. Housekeeping
- Ensure store cleanliness, including all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points, and Deli (Hot Foods) area.
- Maintain high levels of HACCP standards throughout the store.
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
3. Employee Management
- Employee Recruitment.
- Onboarding and induction of new employees.
- Training and development.
- Employee relations (discipline in the workplace).
- Performance management.
- Employee wellness.
- Employee motivation.
4. Store Organisation
- Display products on the shelf and create attractive displays at key points in the store (e.g., check-out queues).
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products.
- Manage non-moving items and display areas.
5. Cash Management
- Manage and assist with daily cash ups.
- Minimise cash losses.
- Manage picking up and dropping off of cash in the store.
- Manage cash on ATM.
- Ensure safety of cash movement within the store.
- Keep the safe secure and locked at all times.
6. Customer Service
- Deliver excellent service to ensure high levels of customer satisfaction.
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints for insights to improve customer satisfaction.
- Be the custodian of customer experience and lead brand loyalty.
- Respond to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns, and initiate activities to influence customer behaviour, including attracting new and retaining existing customers.
7. System Administration
- Manage staff clocking via ERS.
- Maintain and understand the system Meat Matrix.
- Manage and maintain CCTV cameras.
- Ensure availability of physical security guards in store.
- Manage the alarm system internally.
#J-18808-Ljbffr
