Location: KwaZulu Natal, Durban
Amanzimtoti and Umhlanga - As our Company expands, we are looking to hire a Food Store Manager for our Retail Stores! The purpose of the role is for the Food Store Manager to provide oversight, lead all operations of the store, and ensure that the store functions smoothly while optimizing profits.
QUALIFICATIONS
Grade 12
Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
Minimum of 5 years' experience working in a retail environment, ideally in a managerial or leadership level.
KNOWLEDGE REQUIRED
Prior knowledge and experience in management of inventory/stock, buying, staff, products merchandising, costs, and profitability of the store.
Knowledge of stock management systems like ERP, Meat Matrix, etc.
Knowledge and understanding of FMCG environment and related legislation.
Management of perishable products with short shelf life, especially in the meat industry.
Understanding of retail consumer behavior and purchasing trends.
Understanding of the retail and meat market.
SKILLS REQUIRED
English Proficiency (read, write, and speak).
Excellent verbal and written communication skills.
Proficient in MS Office Suite.
Demonstrable analytical skills.
Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
Excellent interpersonal skills and ability to communicate effectively.
Exceptional customer service and people management skills.
Energetic and self-starter.
KEY PERFORMANCE AREAS (KPA'S)
1. Stock Management
Stock Ordering
Place orders with factories and other suppliers.
Follow up on orders.
Manage deliveries, delivery dates, and stock upon arrival.
Manage stock order volumes.
Stock Receiving
Receive ordered stock.
Report delivery shortfalls and damages.
Follow up on non-received stock.
Capture received stock on Meat Matrix.
Stock Controlling
Daily stock levels reporting.
Run stock depletion reports - cashiers.
Balance off with stock receiving.
Manage stock levels threshold.
Manage stock shrinkage: stock losses/damages/dumpings.
2. Housekeeping
Store cleanliness, including, but not limited to all floors, bathrooms, office spaces, passageways, aisles, packing areas, chillers, freezers, cashier till points, and Deli (Hot Foods) area.
Always maintain a high level of HACCP standards throughout the store.
Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
3. Employee Management
Employee Recruitment.
Onboarding and Induction of new employees.
Training and Development.
Employee Relations (Discipline in the workplace).
Performance Management.
Employee Wellness.
Employee Motivation.
4. Store Organisation
Display of products on the shelf and create attractive displays at key points in the store (e.g., check-out queues).
Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
Re-arrangement of store shelves and products.
Managing non-moving items and display areas.
5. Cash Management
Manage and assist with daily cash ups.
Minimise cash losses.
Manage picking up and dropping off of cash in the store.
Manage cash on ATM.
Manage safety of cash movement within the store.
Manage and keep the safe secure and locked at all times.
6. Customer Service
Deliver excellent service to ensure high levels of customer satisfaction.
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
Be the custodian of customer experience and lead brand loyalty.
Respond to customer complaints and comments promptly and accurately.
Scan and analyse customer environment, purchasing patterns, and initiate activities that will influence customer behaviour, including attracting new and retaining existing customers.
7. System Administration
Manage staff clockings via ERS.
Maintain and understand the system Meat Matrix.
Manage and maintain CCTV cameras.
Ensure availability of physical security guards in store.
Manage the alarm system internally.
For more information please contact:
Jaco Roberts
#J-18808-Ljbffr
