Retail Centre Manager

Job Reference: JHB003110-LdS-1 Responsible for the management of the Centre.
Ensure investment growth and maximum income of Centre through effective Centre management and asset control.
Develop related budgets, oversee leasing contracts, procure services, handle third-party service contracts, and direct maintenance procedures.
Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition.
Develop and implement departmental policies and procedures and ensure that all operations are in accordance with established health and safety regulations.
Ensure that services purchased are of acceptable quality at the least possible cost.
Keep Senior Management well informed of area activities and significant problems.
Train, direct, and appraise assigned personnel.
Duties & Responsibilities Requirements: Matric.
Additional related maintenance and Centre management training preferred.
Excellent understanding of Centre management procedures.
Knowledge of budgeting, service contracts, and leasing agreements.
Five or more years of related experience, with at least two or more years of supervisory experience.
Duties: Assumes responsibility for the effective operations management of Centre and facilities.
Centre Management Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies, and other landlord strategies.
Attends meetings/functions related to the successful operation of Centre (e.g., SAPOA, CJP).
Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director.
Investigates/initiates proposals for refurbishments.
Maintains hands-on control of projects in hand.
Reviews building status/grade ongoing and advises Senior Management regarding maintaining the standards within those grades.
Client Reporting Provides accurate information to the client according to the agreed format timeously.
Analyzes monthly income/expenses and variance reporting.
Monitors turnover rentals.
Monitors all municipal recoveries (and general recoveries) on a monthly basis.
Planning And Budgeting Prepares and completes budgets as required each year.
Completes forecasts timeously as required.
Reviews market rentals quarterly and ensures the best possible rate achieved and maintained as per agreed mandates.
Assists in the formulation of business plans for the unit.
5 Year budget – preparation and control or as required by the client.
Quarterly review and monitoring results or as required by the client.
Quarterly Expenditure / Analysis Sets and motivates Capex/TI philosophy per building in consultation with the client.
Recommends TI standard specification.
Recommends Capex requirements.
Ensures conformity to Capex philosophy and procedures.
Estimates new operating costs.
Ensures recovery of operational and utility costs in accordance with Lease terms.
Debtors and Creditors Management Undertakes monthly interaction meetings with Debtors, Debtors Manager, and Leasing to ensure appropriate action taken and recommends legal action.
Credit Control.
Responsible for Management: Arrears.
Legal action/liaising with attorneys/management as required.
Motivate Write-offs to senior management/client.
Parking Management Attends monthly/ad hoc interaction meetings all parkades where applicable.
In conjunction with the responsible person for parking, maintains accurate control of "in-house" operated parkades.
Tenant Management Deals with correspondence/interaction with tenants as required.
Ensures that leases are timeously renewed and all vacant space is let and in a presentable state.
New Tenants Determines and recommends letting mandates (i.e., rental levels, installation cost, etc.)
for approval.
Undertakes lease negotiation and maintenance of tenant relationships.
Controls new leases and recordal of same.
Controls/oversees new installations (through technical/operations manager where appropriate) including: Premises design.
Negotiation/liaison/control with/of professionals and contractors.
Sign off acceptance of complete premises.
Existing Tenants Renews Lease Agreements in accordance with mandate.
Tenant liaison and public relations.
Controls/arranges centre promotions through merchants association/s or promotion committee/s or marketing funds.
Regularly assesses tenants' turnover, stock turn, and merchandising to establish both growth needs and/or trading difficulties.
Monitors and compiles foot traffic reports.
Expense Control Checks and authorizes payment of accounts.
Authorizes cleaning, consumables, electrical, and general maintenance orders.
Controls wage and salary allocation.
Controls municipal payments and recoveries there against.
Ensures cost-effectiveness and performance of contractors.
Financial Management Monthly financial statements.
Monthly management reports.
Accurate budgeting and reporting.
Operating Costs Calculates operating costs for charge-out to tenants.
Ensures recoveries as appropriate.
Tenant mix i.e., what business should be established/recommended.
Networking with tenants, public, external organizations.
Issues tender documents.
Customer Liaison New Tenants.
Lease negotiation.
Maintenance of tenant relationships.
Public Relations Establishes and maintains sound public relations.
Attracts people to the centre.
Control of Advertising Materials.
Motivates and assists tenants to improve their services.
Asset Management Controls/schedules/implements regular preventative maintenance program in line with budget constraints.
Motivates refurbishments, major repairs as appropriate.
Attends site meetings with contractors in respect of maintenance/expansion of projects.
Monitors progress.
Inspection/enforcement of tenant responsibilities during and on termination of lease terms.
Liaises with appropriate Government, Provincial and/or local authorities.
Responsible for Compliance of OSH Act.
Maintenance General Maintenance of Buildings and premises.
All electrical, electronic, mechanical, and air conditioning equipment.
Complies with the O H S act and all other statutory requirements.
Occupational Health and Safety The development of security action plans, systems, and directives.
The management of security guards on shift.
The establishment and maintenance of an emergency preparedness programme.
The training of Maintenance and Security personnel in Occupation and Health Safety.
Report security incidents to management.
Personnel Management Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
Discusses areas needing improvement.
Assigns and coordinates personnel.
Directs daily operations.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals.
Provides measurable feedback to assigned personnel and suggestions for improved performance.
Formulates and implements employee corrective actions as needed.
Ensures that staffing levels are appropriate.
Interviews, hires, and assigns personnel as necessary.
Package & Remuneration R 35000 - R 40000 - Monthly #J-18808-Ljbffr