Job title : Retail Business Manager - East London Job Location : Eastern Cape, East London Deadline : January 11, 2025 Quick Recommended Links Jobs by Location Job by industries Key Accountabilities Track customer experiences across online and offline channels, devices, and touchpoints Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Facilitate employee capabilities assessment and training interventions Facilitate Dealer Scorecard and employee incentive programme management Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities Identifying customer needs and taking proactive steps to maintain positive experiences Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications Analysing customer feedback on product ranges and new releases, as well as preparing reports Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally.
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Education and Experience A bachelor's degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred At least 3 years' experience as a customer experience specialist, or a similar customer support role Solid knowlege of online customer engagement platforms and channels Experience leading others Extensive experience in gathering and interpreting customer experience information Solid knowledge of online customer engagement platforms and channels Ability to exercise good business acumen and systemic thinking that supports meaningful decision Ability to prioritize, plan and implement while being agile Sales / Retail / Business Development jobs