2024-04-15 - 2024-05-14
Permanent
HBG000040
Retail
North West , Potchefstroom
Assistant Manager - Retail Food Store - Potchefstroom, North West.
As our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store!
The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.
The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.
QUALIFICATIONS Grade 12 (Non-Negotiable)Diploma/Degree in Retail or Business or related qualification will be advantageousEXPERIENCE Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.KNOWLEDGE REQUIRED Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, e.t.cKnowledge and understanding of FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryBasic Understanding of retail consumer behaviour and purchasing trendsBasic Understading of the retail and meat marketSKILLS REQUIRED Excellent verbal and written communication skills.Proficient in MS Office Suite.Demonstratable analytical skills.Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter. Key Performance Areas
1. Stock Management Stock Ordering Place orders with factories and other suppliersFollow up on ordersManage deliveries, delivery dates and stock upon arrivalManage stock order volumes Stock Receiving Receive ordered stockReport delivery shortfalls, and damagesFollow up on non-received stockCapture received stock on Meat Matrix Stock controlling Daily stock levels reportingRun stock depletion reports- cashiersBalance off with stock receivingManage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpings2. Housekeeping Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) areaAlways maintain high level of HACCP standards throughout the storeObserve OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.3. Employee Management Employee RecruitmentOnboarding and Induction of new employeesTraining and DevelopmentEmployee Relations (Discipline in the workplace)Performance ManagementEmployee WellnessEmployee Motivation4. Store Organisation Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out quesBe familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotionsRe-arrangement of store shelves and productsManaging of non-moving items and display areas5. Cash Management Manage and assist with daily cash upsMinimise cash lossesManage picking up and dropping off of cash in the storeManage cash on ATMManage safety of cash movement within the storeManage and keep the safe secure and locked at all times6. Customer Service Deliver excellent service to ensure high levels of customer satisfactionCreate a store that meets local needs by building an understanding of customer-product preferences. Manage and analyse customer complaints to get insights for improvement of customer satisfactionBe the custodian of customer experience and lead brand loyaltyResponding to customer complaints and comments promptly and accuratelyScan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers7. System Administration Manage staff clockings via ERSMaintan and understand the system Meat MatrixManage and maintain CCTV camerasEnsure availability of physical security guards in storeManage the alarm system internally
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