Duties & ResponsibilitiesStock ManagementStock Ordering- Place orders with factories and other suppliers- Follow up on orders- Manage deliveries, delivery dates and stock upon arrival- Manage stock order volumesStock Receiving- Receive ordered stock- Report delivery shortfalls, and damages- Follow up on non-received stock- Capture received stock on Meat MatrixStock controlling- Daily stock levels reporting- Run stock depletion reports- cashiers- Balance off with stock receiving- Manage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpings Housekeeping• Store cleanliness including, but not limited to all floors, bathrooms, officespaces, passageways, isles, packing areas, chillers, freezers, cashier tillpoints and Deli (Hot Foods) area.• Always maintain high level of HACCP standards throughout the store.• Observe OHSA (Occupational Health and Safety) hazards and abide bythe rules and resulations of the Act.
Employee Management• Employee Recruitment• Onboarding and Induction of new employees• Training and Development• Employee Relations (Discipline in the workplace)• Performance Management• Employee Wellness• Employee Motivation Store Organisation• Display of prodcuts on the the shelf and create attravtive displays at keypoints in the store ex: check-out ques.• Be familiar with the merchandising material available from suppliers andensure employees are familiar with all in-store (current) promotions.• Re-arrangement of store shelves and products• Managing of non-moving items and display areas Cash Management• Manage and assist with daily cash ups.• Minimise cash losses• Manage picking up and dropping off of cash in the store• Manage cash on ATM• Manage safety of cash movement within the store• Manage and keep the safe secure and locked at all times Customer Service• Deliver excellent service to ensure high levels of customer satisfaction• Create a store that meets local needs by building an understanding ofcustomer-product preferences.• Manage and analyse customer complaints to get insights forimprovement of customer satisfaction• Be the custodian of customer experience and lead brand loyalty• Responding to customer complaints and comments promptly andaccurately.• Scan and analyse customer environment, purchasing patterns and initiateactivities that will influence customer behaviour including attracting newand retain existing customers System Administration• Manage staff clockings via ERS.• Maintan and understand the system Meat Matrix.• Manage and maintain CCTV cameras.• Ensure availability of physical security guards in store.• Manage the alarm system internally.
Desired Experience & QualificationMinimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.Diploma/Degree in Retail or Business or related qualification will be advantageous Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, e.t.cKnowledge and understanding of FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryBasic Understanding of retail consumer behaviour and purchasing trendsBasic Understading of the retail and meat market Excellent verbal and written communication skills.Proficient in MS Office Suite.Demonstratable analytical skills.Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.