With the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, SPITZ has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in store.
An exciting opportunity exists for a Retail Asset Protection and Security Manager at SPITZ in Bryanston, Johannesburg. The purpose of the role is to ensure retail security risks are identified and effectively communicated to business. Recommend cost effective corrective measures to mitigate identified security risks. Assist business management to implement effective controls within the organisation.
Line Manager: Chief Operations Officer
KEY PERFORMANCE AREAS
Operational Retail Security Risk Management Risk Identification and AssessmentLiaise with both external and internal role players to ensure risks (especially security risks and latest criminal modus operandi) are identified and mitigation strategies implemented and monitored.Continuously identify criminal modus operandi both internal Spitz and external that can have a detrimental effect on all employees and assets with particular focus on the following risks:Armed robberiesTheftBurglariesFraudMisuse of company assetsAssaultVehicle and truck hijacking (including import shipments)
Behaviour contrary to Spitz ethics policyAssess the identified risks in terms of potential impact on Spitz OperationsEffectively communicate the identified risks to Spitz Management and AVI StakeholdersContinuously and proactively, make recommendations and drive improvementsCounter-measuresContinuously and pro-actively identify cost effective counter-measures, including physical, electronic and digital to minimise identified risksMonitor and review complianceMonitor and review compliance of implemented counter measuresCommunicate non-compliance to agreed counter-measures to Spitz Management and AVI StakeholdersAdditional and critical performance areasConduct investigations, interrogations and interviewsCo-ordinate with Law Enforcement authorities in enforcing crime prevention measures.Be trained and able to handle potentially dangerous situations.Generate comprehensive reports of incidents on a regular basis and communicate the reports to Spitz management and AVI stakeholdersCompile and employ loss prevention programsDevelop effective partnerships within and outside law enforcement agencies, including South African Police, Intelligence Community and Private Security stakeholdersDrive continual improvement and enhancements to security international security best practise standardsFollow up on reported Ethic's Line Reporting and report findings to AVI Group Asset Protection Manager for close outRemain up to date and in touch with relevant industry and law enforcement activities, practices and proceduresPerform regular store inspections on existing store base pertaining to Security and Insurance riskNew Store plans to be scrutinised and all security matters evaluated prior to final sign off by brandMonitor installation of electronic security equipment and ensure all electronic security equipment is installed to industry standardsPro-actively manage compliance with store security standards and procedures (alarms, CCTV, physical security e.g. roller shutters)Manage the relationship with the external security service providers and monitor service levels of security service providers including but not limited to physical guarding, remote CCTV monitoring, armed response, service and maintenance of electronic security equipmentMonitor the security controls in place and manage the relationships with local and import logistics service providersPlan external audits and assessments with relevant supplierEnsure a process is in place that will monitor the uptime on all electronic security equipment especially alarm systems and CCTVHave an effective process where non-performing electronic security systems can be reported and be repaired in shortest time possibleReport to and work closely with AVI Group Asset Protection ManagerInvestigations and Store Incidents First coordinator at store level for incidents eg: theft, robberyShould be available on short notice and able to travelConduct major investigations within 7 working days, ensure investigation reports are finalised within 48 hours of completion of an investigationLiaise with HR on findings - submit report to HR within 48 hours of investigationRegular feedback must be given to AVI Group Risk & Asset Protection, Spitz Operations and HR during the investigation processAVI Group Risk & Asset Protection is to be notified on high-risk matters and investigations within 24 hours.
Security and Situational Awareness Conduct relevant security awareness training to Spitz EmployeesMock Drills Conduct monthly mock drills at stores to test operational readiness and adherence to standard operating proceduresStore Cash, Stock and Fixed Assets Review process flow and suggest improvements to mitigate riskInvestigate high cash and stock losses and report back to business on findingsAttend to any cash handling queries within 24 hoursAd hoc / general Investigate ad hoc issues as they arise at Head Office and the WarehousePrepare status reports and commentary for Risk & Group Asset Protection and Internal review meetings MINIMUM REQUIREMENTS Experience Minimum of 5 years' experience in a retail operations environmentAt least 8 years' experience in risk managementExperience working in cross-functional teams, especially in an environment which includes extensive co-operation with Human Resources, Industrial Relations and Retail Operations Departments.Qualifications:
Matric Certificate (Grade 12)National Diploma in Security Risk Management or related qualificationPrivate Security Industry Regulatory Authority (PSIRA) registered - Grade AAdditional Requirements: MSOffice SuiteValid manual drivers licenseAbility to travel extensively nationally across South Africa with overnight stays from time to timeAble to be on standby after hours for urgent ad-hoc incidentsExtensive stock management experienceKnowledge of OHASA ActStaying abreast of risk and security market trends, relevant retail operations risk management and changes within legislationAvailable on short notice to travelCOMPETENCIES Articulating informationPlanning and organisingDocumenting factsBuilding relationshipsMinimising riskInfluencing othersThinking analyticallyThinking conceptuallyChallenging views
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