CoFi Polokwane is seeking a Senior Manager to join our team. The ideal candidate should possess strong leadership skills, a customer-focused attitude, and a commitment to maintaining high operational standards. This role involves managing a team of employees, optimizing operational efficiency, and driving business growth while maintaining a positive and professional environment.Key ResponsibilitiesOversee day-to-day restaurant operations to ensure smooth and efficient service.Implement and monitor standard operating procedures (SOPs) to maintain high standards.Manage inventory, ordering, and supply chain processes to ensure adequate stock levels.Ensure compliance with health, safety, and sanitation regulations.Schedule shifts and ensure adequate staffing levels during peak times.Foster a positive work environment and promote teamwork.Handle staff issues, grievances, and disciplinary actions as needed.Ensure exceptional customer service is delivered consistently.Address customer complaints and feedback promptly and effectively.Promote a welcoming atmosphere and ensure customer satisfaction.Manage the restaurant's budget, control costs, and maximize profitability.Monitor financial performance, including sales, expenses, and labour costs.Prepare and analyse financial reports to identify trends and areas for improvement.Develop and implement marketing strategies to attract and retain customers.Collaborate with the marketing team on promotions, events, and social media campaigns.Monitor competitor activities and market trends to stay competitive.Ensure the highest standards of food quality, presentation, and service.Conduct regular inspections and audits to maintain quality and consistency.Maintain accurate records of sales, inventory, and employee performance.Handle payroll, staff scheduling, and other administrative tasks.Ensure compliance with company policies and procedures.Qualifications And SkillsBachelor's degree in Hospitality Management, Business Administration, or related field preferred.Minimum of 5 years of experience in restaurant management, with at least 2 years in a senior managerial role.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Proficient in financial management and budgeting.Strong organizational and multitasking skills.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesBusiness Consulting and Services
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