Restaurant Host

Our client is looking for a Restaurant Host to join their team.POSITION OVERVIEW· To provide a professional and courteous welcome within the restaurant and across the ground floor of the hotel· To maximize the business opportunity by optimizing the reservations and table allocation· Ensure consistently outstanding service to guests and maximize business potential· Ability to communicate information to the kitchen and restaurant to help deliver exceptional service.ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTSHost tasks:· To greet, welcome & provide hosting services to create a seamless journey and outstanding Brand experience for hotel guests· Host and manage guest arrival and seating: welcome, meet, greet· Assist guests with their coats.· Ensure guest table is clean and prepared prior to service· Provide clean and up to date menus· Coordinate reservations & table allocations to optimize business opportunities & maximise guest satisfaction· Answer all telephone calls in a courteous and friendly manner within three rings· Display thorough knowledge of special events, promotions, hotel information and other F&B outlets.· Explain and actively sell products and facilities, both on the telephone and in direct guest contact· Take and process all reservations as necessary in accordance with the Restaurant Reservations and Hotel policy· Maintain all files for past and future bookings & refer special requirements to the Manager· Assist with service as required· To perform all reasonable tasks designated by the Manager· To act as a team player, by proactively seeking information & providing clear & effective communications with all team members· This role holds specific responsibility for money, you will be required to handle cash & perform other billing transactionsQUAIFICATIONS & DESIRABLES· Previous experience in a luxury hotel environment· Experience within an operational role· Knowledge of food & beverage· Excellent written and verbal English· Immaculate presentation· Administration experience and ability to use Microsoft Office packages*If you have not heard back from us within 7 working days please assume you have been unsuccessful#J-18808-Ljbffr