Job Description - Restaurant General Manager (HOT0B1NY)Job Number:Work LocationsCanopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Garden Cape Town 8001A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.What will I be doing?As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage Restaurant operationsMaintain exceptional levels of customer serviceRecruit, manage, train and develop the Restaurant teamManage guest queries in a timely and efficient mannerWork within budgeted guidelines in relation to Food and PayrollDrive sales to maximize budgeted revenueDevelop menus with other members of Food and Beverage teamAccountable for monthly stock takesIncentivise team members to maximize sales and revenueSet departmental targets and objectives, work schedules, budgets, and policies and proceduresEvaluate guest satisfaction levels with a focus on continuous improvementEnsure communication meetings are conducted and post-meeting minutes generatedBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for?A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Management and/or supervisory Food and Beverage experienceAble to meet financial targetsAbility to comply with all Food and Beverage brand standardsAbility to work under pressureExcellent grooming standardsWillingness to develop team members and selfFlexibility to respond to a range of different work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Degree in relevant areaPassion for delivering exceptional levels of guest serviceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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