Responder required for a dynamic company specializing in Transport and Logistics based in JohannesburgQualifications / experience Minimum Grade 12 (Matric) qualificationLogistics background an advantageResponse centre background an advantageExcel experience should be medium to advancedPersonal / Technical skills Sound verbal, written and telephonic communication skills in EnglishSound computer literacy (Microsoft Office, Word, Excel)Precise and accurate attention to detailEnergetic and flexible dispositionAbility to work under pressure and as part of a teamHigh ability to multi-taskResponsibilities include but are not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the company appDrivers will log panic or call me through the company appThe Responder will be responsible to arrange the appropriate suppliers to repair the truck or to do the maintenance workIn the event of a breakdown on a trailer the Responder will arrange for an approved service provider to do the repairs.Provision of regular feedback to the respective fleet controller on the status of repairs.Maintains constant communication between the Driver, the Supplier and the Fleet ownerThe Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet ownerThe Responder will own the breakdown/panic/call me from inception to conclusionMonitoring and control of breakdowns, panics and call me's in the company PortalUpdates in the company Portal need to be completed timeously, as the incident occursIn the event where the Responder is unsure about a repair or service provider he will immediately liaise with the team leader to seek clarity.Obtains client information by answering telephone calls and verifying information.Maintains communication with IT by reporting problems and trouble shootingGeneral administration duties, relating to recording, reconciliation of data capturing.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Informs clients by explaining procedures; answering questions; providing information.Assisting with the onboarding of customer details (credit application, subscription details…)Obtaining and updating Driver, Supplier and Mechanic contact detailsGeneral administration and filingAccurate filing records and systems maintainedPreparing analytical reports for team leaders as required.Determines eligibility by comparing client information to requirements.Assisting with ad hoc administrative tasks as requiredEnsuring that all records are in line with company procedure and accepted practices.