Cedar Wood Recruitment is now recruiting for our client who owns a collection of luxury lodges and hotels in Southern Africa for a Lodge Resident Manager.
As the Resident Manager, you will be responsible for overseeing all aspects of the operations with a hands-on approach and ensuring
the highest standards of quality and service are maintained. You will lead a dedicated team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction. Your exceptional leadership skills, business acumen, and customer-focused approach will be crucial in achieving our goals and maintaining its reputation as a premier destination.
Responsibilities:
Provide strategic direction and vision for the Lodge, aligning it with company objectives.
- Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve and maintenance.
- Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive
customer loyalty.
- Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all
guests.
- Analyse financial reports, control costs, and prepare budgets to achieve financial targets.
Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions
Requirements:
Minimum of 5 years of experience as General Manager or Resident
Manager, with at least 5 years in a leadership role in Food and Beverage.
- Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel financials, revenue management, and budgeting.
- Proficient in industry-specific software and systems.
- Bachelor's degree in hospitality management or a related field (preferred)
Salary: 5% Provident – forms part of CTC package (compulsory membership).
- The remuneration will be discussed at the interviews or upon individual requests.
- Live In Position & Meals provided on duty
Should you not receive feedback within two weeks of your application, please consider it to be unsuccessful.
- Unfortunately, due to location we are unable to accept candidates with school going children or pets
Please send your full updated cv, with contactable/written references, and all supporting documents
