Company Description Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.
With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.
Job Description What you will be doing: Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.Ensure information provided to guests is accurate and individualized.Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction.Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge.Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.Assist Reservations Manager in preparing daily, weekly and monthly reports.Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing.Ensure smooth shift changes with proper pass-on to the next shift.Qualifications Minimum 1-2 years previous experience within similar role.Good communication skills, both written and verbal in Bahasa Indonesia and English.Proven leadership skill by managing a small team.Working experience in 5* hotel operation is highly regarded.Additional Information Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world!Open your way to get the talent development opportunities in Accor hotels in the future.
#J-18808-Ljbffr