Reservations Manager

Qualifications: 3-5 years of hospitality reservations experienceKnowledge of PAN Hospitality software is advantageousSkills:Strong written and verbal English communication skillsExcellent organizational and time management skillsAbility to work independently and effectively as part of a teamWillingness to work remotely in a lodge environmentAdditional customer service experience is advantageousProficiency in Microsoft Excel is beneficialJob description:Provide exceptional customer service as the first point of contact for guests interested in Samara.Efficiently manage the reservation process from initial inquiry to final booking.Strategically sell accommodations and experiences to maximize revenue while delivering outstanding guest experiences.Cultivate strong relationships with tour operators and travel advisors by providing prompt and detailed information.Implement strategies to optimize conversion rates and create tailored itineraries for VIPs and themed trips.Ensure accurate and up-to-date rates and booking terms are displayed on online platforms.Generate comprehensive reports on sales, income, new business, inquiries, and booking releases.Contribute to the smooth operation of the reservations office by performing general administrative tasks. Please visit our website