Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.
Reservations Coordinator - Cape Town Department: Reservations
Reports to: Reservations & Flights Manager
Location: Cape Town
Region Accountable for: Southern & East Africa
To support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout the Southern & East Africa region. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard. Attention to detail, customer service, teamwork, and outstanding communication skills are key to the success of this role. This role is a hybrid role based out of South Africa, where a minimum number of days as set by the region is required in the Cape Base office.
ResponsibilitiesAssist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.Provide administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required, etc).Ensure last minute booking requests and changes are handled and communicated efficiently.Work on special projects as required.Collaborate closely with our Tour Ops team to ensure smooth operation of all tours and itineraries.Work closely with the CEO (Tour leader) team to ensure trips run effortlessly and correct information is provided.Support the Reservations & Flights Manager (and others) to negotiate reduced cancellation charges from suppliers.Assist the finance department with invoice queries and related tasks.Support the contract specialist with special requests and projects.Work closely with the buying & contracting team to ensure that all rates and pricing are up to date on our internal systems.Provide prompt responses to phone calls, emails, and monitor inboxes.Experience1+ years experience in the travel industry.Highly proficient in English both written and spoken.Familiarity with Travel Industry Practices.Strong customer service skills.Excellent attention to detail and well organized.Problem solving and complaint resolution skills.Excellent computer skills & understanding of new software.Strong telephone skills.Proficiency in Word/Excel (and Google Sheets/Docs/Drive).Must be a team player, self-motivated, and goal-oriented.What do we offer you?Competitive salary commensurate with the role.Competitive benefits package.Birthday day off.Vacation time for you to recharge.Enhanced parental leave.Learning and growth opportunities.Employee Resource Groups.*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
#J-18808-Ljbffr
