Reservations Consultant - Johannesburg

Luxury inbound touring and management company based in Johannesburg is looking for a Reservations Consultant. The main purpose of this role is to provide a professional service in enhancing guest experience and maximising revenue flow whilst providing expert travel advice.
Responsibilities:

Build relationships and craft experiences by booking brand accommodation and logistics services in areas in which the company operates.
Maintain relationships with partner clients and travel advisors around the world, focusing on Africa-based operators.
Master multitasking and systems required such as Springer-Miller, WETU, Travelogic, and LeanKit.
Perform administrative work to create and finalize bookings.
Participate in all product training, including site inspections.
Ensure clients adhere to terms and conditions, make deposits, and final payments.
Provide a flawless guest itinerary aligned with the brand's promise and business strategy.
Self-educate on relevant experiences that travel advisors may require.
Foster a culture of collaboration.
Participate actively in effective communication and support.

Requirements:

Luxury retail travel industry experience or luxury lodge/hotel experience.
Ability to deal with people combined with a strong client focus.
Resourcefulness.
Meticulous, accurate, and detail-oriented.
Exposure to selling experiences as opposed to itineraries.
Excellent written and verbal communication skills.
Sound geographical knowledge of Africa.
MS Office is essential; other travel systems will be an advantage.
Ability to work under pressure, independently and as part of a team.
Flexible approach to working set shifts.
Curiosity and passion for the industry, guest relations, and conservation.


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