Job title : Reservations Consultant Job Location : Western Cape, Cape Town Deadline : January 23, 2025 Quick Recommended Links Jobs by Location Job by industries About the job The main purpose of the Reservation Consultant is to provide a professional service in enhancing the guest experience and maximising revenue flow whilst providing expert travel advice.
Key Responsibilities Build relationships and craft experience by booking Singita accommodation and logistics services in the areas within which Singita operate Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact Singita Mastering multitasking and systems required, such as Springer-Miller, WETU, Travelogic and LeanKit Administrative work to create and finalize a booking Participate in all product training (including site inspections appropriate to the role) Ensuring clients adhere to terms and conditions, make a deposit, and make final payments Providing a flawless guest itinerary aligned with Singita's brand promise and business strategy Self-educate on relevant experiences that Travel Advisors may enquire about, e.g., markets, restaurants, flight connections and third-party products in Southern and East Africa Foster a culture of collaboration, and with this support of the multi-skilling of staff Active participation in and effective communication and support of Singita's conservation message and purpose Skills & Experience Luxury retail travel industry experience or luxury lodge/hotel experience A natural ability to deal with people combined with a strong client focus Ability to be extremely resourceful Meticulous, accurate and very detail orientated Exposure to selling experiences as opposed to itineraries Excellent written and verbal communication skills A sound geographical knowledge of Africa MS Office proficiency essential; other systems an advantage Ability to work under pressure, independently as well as part of a team A flexible approach to working set shifts Curious and passionate about our industry, constantly seeking out new trends Tourism / Travel jobs