Reservationist (Kwazulu-Natal, Hluhluwe)

Job Advert Summary
ANEW Hotel Hluhluwe is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.
Minimum Requirements

High school diploma or equivalent.
+- 2 Years experience as a reservationist
Experience working with OPERA Cloud
Excellent verbal and written, telephonic communication skills.
Excellent command of English, multilingual proficiency beneficial.
Strong organizational skills, time management and attention to detail.
Proficiency in computer software, including reservation systems and Microsoft Office.
Ability to work accurately in a fast-paced and high-pressure environment.
Exceptional customer service skills.
Problem-solving abilities.
Flexibility to work weekends, holidays, and varied shifts.
Needs to show initiative and work independently.
Self-disciplined and motivated
Team player with a positive attitude

Duties and Responsibilities

Handle customer inquiries and reservations via phone, email, and in-person
Written communication and correspondence for all inquiries
Assist customers in choosing the right services or accommodations based on their needs.
Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
Provide information about rates, availability, and special packages.
Process payments and provide receipts
Managing OTA Bookings
Balancing inventory
Collaborate with other team members to ensure a seamless customer experience.
Resolve customer complaints and issues in a timely and professional manner.
Maintain a clean and organized work area
Carrying out of additional duties as requested
Preparing for group bookings such as preparing rooming lists, collecting payments, etc
Adhere to company policies and procedures.


#J-18808-Ljbffr