Reservationist

Area/Location: Springs

Summery:
A Reservationist primary role is to handle reservations and bookings for guests and customers, they also do inquiries, and cancellations via various communication channels, including phone calls, emails, and online booking systems, and they must have excellent customer service by promptly and courteously assisting guests with their inquiries and resolving any issues or concerns the guest may have.
Qualifications & Requirements:
Proficient in Office and Email
Res Request or similar reservations system
Experience:
Minimum 3 years' experience.
Res Request (or similar reservations system) experience essential
Duties/Responsibilities:
Responsibilities include but not limited to:
To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-format's
etc. procedure
To deal with the waitlists and complimentary reservations as per procedure
To ensure that provisional bookings are followed up
Check for double bookings
Maximize occupancy with liaison of the reservationists, Reservations Manager and the General Manager
Maintain good relations with all other departments
Balance occupancies daily
Ensure that all filing is up to date
Maintain guest history as per procedure
Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be outstanding
Ensure the smooth running of the reservations department
Check arrivals
Check groups – check payment received
Daily reports to be completed and sent to accordingly
Check up on no shows and cancellations
Reporting to directors
Sober Habits,
NO DRUGS
Impressive time management and organizational skills
Dazzling telephone and communication skills
Friendly but professional work ethic.