Job Opportunity: Reservationist at Gonana Collection
Are you passionate about hospitality, sales, and thrive in a dynamic environment? Gonana Collection is seeking an experienced
Reservationist
to join our growing team.
About Us
Gonana Collection is a sustainable and eco-conscious hospitality brand. With our guesthouse and exclusive self-catering properties, we pride ourselves on offering serene, eco-friendly spaces that celebrate nature and thoughtful living.
Role Overview
As our
Reservationist
, you will be the first point of contact for potential guests, responsible for ensuring seamless communication, efficient bookings, and impeccable communication with the team who are based in Paternoster (you will be based in Cape Town CBD at our head office).
Key Responsibilities
Manage Reservations:
Handle all booking inquiries via phone, email, and online platforms such as social media and OTAs.
Customer Service:
Provide personalised assistance to guests, ensuring their unique needs are met and communicated with the team in Paternoster.
Systems Management:
Maintain and optimize our booking system, ensuring availability and pricing are up to date and being proactive by suggesting specials or deals to increase bookings.
Collaboration:
Work closely with our housekeeping and operations teams to coordinate arrivals, special requests, and smooth guest experiences.
Reporting:
Monitor occupancy trends, track revenue, and prepare weekly reports and forecasts.
Requirements
Proven experience in reservations or a similar role in hospitality.
Excellent written and verbal communication skills.
Familiarity with booking platforms such as NightsBridge or similar systems.
Experience working with OTA platforms such as booking.com, airbnb, lekkerslaap etc.
A strong customer-centric approach with a friendly, professional demeanor.
Exceptional organizational skills and attention to detail.
Passion for sustainability and alignment with Gonana's eco-conscious values.
Basic understanding of how to use Facebook and Instagram to respond to requests and post specials.
What We Offer
A role in a purpose-driven hospitality group.
Competitive salary and potential for growth within the company.
A chance to work in the Cape Town CBD.
How to Apply
If you're ready to join the Gonana family and help us create extraordinary guest experiences and continue to grow our sales and bookings, we'd love to hear from you!