Reservation Associate

Job DescriptionPrimary Responsibilities Maximize room bookings by delivering a pleasant and efficient reservations service.Ensure that reservations are dealt with effectively, while maximizing revenue.People ManagementWork with internal/external representatives from different functions for executing the reservations.Provide effective support to the team to enable them to provide a range of effective and efficient services.Ensure that the team has been trained for all safety provisions.Financial ManagementIdentify optimal, cost effective use of the resources and educate the team on the same.Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.Operational ManagementEnsure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookingsEnsure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
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