Research Executive - Customer Experience

KEY RESPONSIBILITIES:
Oversees the entire research process from start to finish together with the Senior Research ExecutiveTiming, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentationsEnsures research basics and disciplines are implemented and upheld, including logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&P)Responsible for overall quality control and all quality control documentationEnsures the process runs according to deadlines and budget together with the Project ManagerAttempts initial value add / insights at each stage (development area)Develops basic Solutions knowledgeEnsures integration of information from multiple sources where applicable and availableConducts desk research to add value to all reports / presentations and assist the client in understanding the South African marketAssists with research design for entire project / process on small pitchesKNOWLEDGE AND SKILLS: Education School: MatricProfessional / Tertiary: A degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)Experience Minimum 2 years' experience as a Research Executive in a Market Research company. Experience in retail measurement would be an advantageMinimum 2 years' practical experience and understanding of the research process in order to coordinate a research project from start to finishUnderstanding of basic methodologies and techniques to provide input into research designAdditional requirements: Excellent command of spoken and written EnglishExceptional presentation skillsExcellent leadership and project management skillsMust be able to build and maintain internal and external client relationshipsAnalytical skills / Training skills / Delegation skillsExcellent computing skills especially in Microsoft Word, Excel and PowerPointProactive with high energy levels
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