Research Executive - Customer Experience

KEY RESPONSIBILITIES: Oversees the entire research process from start to finish together with the Senior Research Executive Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentations Ensures research basics and disciplines are implemented and upheld, including logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&P) Responsible for overall quality control and all quality control documentation Ensures the process runs according to deadlines and budget together with the Project Manager Attempts initial value add / insights at each stage (development area) Develops basic Solutions knowledge Ensures integration of information from multiple sources where applicable and available Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market Assists with research design for entire project / process on small pitches KNOWLEDGE AND SKILLS:Education School: Matric Professional / Tertiary: A degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage) Experience Minimum 2 years' experience as a Research Executive in a Market Research company. Experience in retail measurement would be an advantage Minimum 2 years' practical experience and understanding of the research process in order to coordinate a research project from start to finish Understanding of basic methodologies and techniques to provide input into research design Additional requirements: Excellent command of spoken and written English Exceptional presentation skills Excellent leadership and project management skills Must be able to build and maintain internal and external client relationships Analytical skills / Training skills / Delegation skills Excellent computing skills especially in Microsoft Word, Excel and PowerPoint Proactive with high energy levels