Role PurposeThe successful candidate will be responsible for the development, implementation, and delivery of operational reports, dashboards, and scorecards to drive data-driven decision-making through actionable insights.RequirementsQUALIFICATIONSGrade 12 or equivalent.Bachelor's degree in Business, Finance, Statistics, Information Systems, or related fieldsPost Graduate degree (advantageous)Project Management (advantageous)EXPERIENCE5 Years in a similar leadership role2 Years experience in Data analysis, Reporting, or Business intelligenceAdvanced proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)Proficient in Power Business Intelligence (BI) and/or other Data Visualization tools, like QlikView and Tableau, etc.Deep understanding of Data Management and Business IntelligenceExperience in Financial Services, Medical Scheme Administration, or Managed Care (Health Risk Management) preferableSKILLSCommunication skills (written and verbal)Problem-solving skills (critical thinking)Facilitation and presentation skillsBusiness Report writing skillDuties & ResponsibilitiesINTERNAL PROCESSReport DeliveryLead a team of analysts and specialists to deliver scheduled daily, weekly, monthly, quarterly, annual and ad hoc Operational Reports, Scorecards, and Dashboards to various stakeholders within the required service level agreements.Manage the end-to-end development and deployment of automated reports and dashboards.InsightsAnalyze data and reports to identify drivers, trends, outliers, patterns, and relationships between metrics.Develop and maintain tools, processes, and capabilities to generate actionable insights.Enable data-driven decision-making through communicating, presenting and simplifying complex information (Tool, Process, Skills).Manage the execution of analysis, insights as well as reporting projects.GovernanceDefine, Develop, Implement, document, standardize, track and monitor KPI's, metrics and measurements through collaborating with cross-functional teams in Operations, BI and Analytics and IT.Develop and implement reporting and quality standards and controls across operations and oversee its compliance.Develop Service Level Agreements (SLA) Risk Management monitoring and compliance processes in line with industry standards and frameworks.Implement early warning reporting and response processes and systems to enable the proactive management of Contractual SLA compliance.Monitor, track and report on SLA non-compliance drivers and interventions.CLIENTProvide authoritative expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Deliver on SLA made with clients and internal and external stakeholders to ensure that client expectations are managed.Make recommendations to improve client service and fair treatment of clients within the area of responsibility.Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after-sales service.Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.PEOPLEDevelop and maintain productive and collaborative working relationships with peers and stakeholders.Positively influence and lead change initiatives.Continuously develop own expertise in terms of professional, industry and legislation knowledge.Encourage innovation, change agility and collaboration within the team.Take ownership for driving career development.Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.Provide guidance, coaching, and mentoring to direct reports.Lead by example in living the values of the organization and aligning to the values of the client.Demonstrate exemplary leadership behavior, through personal involvement, commitment and dedication in support of organizational values.Select and recruit suitably qualified talent in line with Employment Equity principles and MM valuesProvide transformation interventions on areas that require immediate attention to create harmonization and thereby accelerating performance.Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.Effectively manage performance within the team to ensure business objectives are achievedFINANCEIdentify opportunities to enhance cost-effectiveness and increase operational efficiency.Manage financial and other company resources under your control with due respect.Provide input into the risk identification processes and communicate recommendations in the appropriate forum.Implement and compile budgets to minimize expenditure in alignment with tactical delivery plans.Business AcumenClient CommitmentDrive for resultsLeads change and innovationCross-functional collaborationImpact and InfluenceSelf-Awareness and InsightDiversity and InclusivenessSense of urgencyEnthusiastic, committed, and proactiveMethodical, analytical, and accurate, with great attention to detail
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