Main Purpose of the JobThe Repairs Specialist will diagnose, repair, and maintain various electronic devices and equipment. This role requires technical expertise, problem-solving skills, and a commitment to providing excellent customer service while ensuring operational efficiency and profitability.Education, Experience And CompetenciesNational DiplomaBachelor's degree (Advantage)3 years supervisory experience in manufacturing environmentProven experience in repairing electronic devices, with a strong understanding of electronic components and circuitry.Proficient in using diagnostic tools, soldering equipment, and other repair tools.Own transport and valid driver's license.ResponsibilitiesTechnical Repairs and Maintenance:Diagnose and repair electronic systems.Perform troubleshooting to identify issues and determine appropriate repair solutions.Conduct routine maintenance and testing of electronic equipment to ensure proper functioning.Keep accurate records of repairs, parts used, and time spent on each repair task.Ensure all repairs are completed in a timely manner while maintaining high-quality standards.Operational EfficiencyMinimize daily costs and wastage by efficiently using equipment and resources.Maximize profits by running an efficient Repairs Department, adhering to lead times and delivery dates.Assist with the RMA system and manage stock control.Verify that information entered into the system is correct and ensure the Work in Progress (WIP) is up to date.Generate and analyse data and reports as required by internal and external customers.Customer and Stakeholder Relations:Build and maintain strong relationships with customers through professional conduct, regular feedback sessions, and open communication.Deal proactively with external and internal customers/stakeholders to ensure issues are resolved promptly, complaints are fully understood and addressed, expectations are met, and relationships are strengthened.Provide excellent customer service by communicating with clients about repair status, and any other relevant information.Team Collaboration and Development:Collaborate with the team to resolve complex issues and provide feedback on recurring problems.Liaise with repair technicians and internal staff regarding information required for processes.Assist in training and mentoring junior technicians as needed.Continuous Improvement:Stay up to date with the latest industry trends, technologies, and repair techniques.Maintain a clean and organized work area, ensuring all tools and equipment are properly stored and maintained.Ensure technical competence to achieve desired results.
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