Front Office & Guest Services (Hospitality & Tourism)Customer Experience and Sales RepresentativeGreat hourly rate and uncapped commissionGood with sales and people? Passion for creating amazing customer experiences? We want you.We are looking for a person with exceptional customer service and relationship skills who is energetic and high-performing in sales to join an internationally acclaimed rental car brand.You'll work with a range of clients, from high-end businesses to those on vacation, knowing exactly how to communicate with each.SIXT Rent a Car is a market-leading rental company at the forefront of mobility solutions with an exciting range of premium and luxury motor vehicles.In New Zealand, we are owned by the Giltrap Group, a family-owned New Zealand business with a mission to deliver a world-leading customer experience.We love cars, and we care about our people. Across the Giltrap Group, we share a common vision to be the best at whatever we do. We believe this is achieved by working together, taking ownership to do the right thing, and going the extra mile every time.About the Role:We are looking for a motivated Customer Service professional to join our team based at the Queenstown Airport. Reporting to the Assistant Branch Manager, you will be trained to work independently and make decisions within clear guidelines, with a strong focus on auxiliary sales and delivering an outstanding experience for our customers.The role of Customer Experience and Sales Representative will include:Create a positive customer experience by greeting and assisting our valued customers.Engage with our clients and provide information on our city and on Aotearoa New Zealand.Complete rental and return transactions efficiently and accurately.Assist with branch administration and daily business duties.Sell premium rental options to our valued clients.Ensure overall customer satisfaction by following processes and resolving issues independently.Key Experience and Attributes We Are Looking For:Great communication skills, a positive attitude, and a love for dealing with people.Previous customer service and sales experience.Ability to work independently and be proactive.Computer and basic office skills.Flexibility of working hours (shift work, weekend work, and public holidays).What We Offer:Competitive base rate & uncapped monthly incentives.Health & Wellness Benefits.A great team environment.Birthday leave.If you have the skills and mindset, please apply by the closing date of 20 September 2024. We will review applications as they come in.Only applicants with the right to legally live and work in NZ are eligible to apply for this role.Your application will include the following questions:How many years' experience do you have as a Rental Sales Agent?Are you available to work on a rotating roster?Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?
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