This is a customer facing role which requires a professional, well presented individual who is committed to delivering exceptional service
Responsibilities Key Account Management: Manage and optimize the rental sales process to ensure efficiency and customer satisfaction. Sales/Lead Generation:Develop and implement strategies to attract and convert rental clients. Identify and target new business opportunities within the rental channel to achieve or exceed the sales objectives as defined in the annual budget. Actively promote Ford's rental offerings through various channels (online, offline, partnerships). Client Engagement: Develop strong relationships with rental clients by providing exceptional customer service; Understand their specific needs, rental requirements, and budget to offer tailored solutions; address inquiries, concerns, and complaints promptly and professionally; maintain regular communication with clients throughout the rental process; conduct vehicle demonstrations and present rental options to rental stakeholders Client Support: Provide holistic sales and service support to portfolio of clients. Maintain detailed tracking of all vehicle orders and deliveries. Manage and control all service providers such as convertors/ bodybuilders and accessory fitters (canopy suppliers etc.) to ensure on time order delivery. Sales and Closing: Negotiate rental terms and secure rental agreements; ensure timely and accurate collection of rental payments. Market Research: Stay informed about market trends, competitor offerings, and evolving rental needs. Sales Support: Preparing proposals, presentations, and sales materials to assist in business development efforts. Networking: Representing the Ford brand at events, networking sessions etc Collaboration: Work closely with the Sales Manager and other team members to achieve sales targets; Contribute to a positive and supportive team environment; Participate in training sessions and professional development opportunities. Administrative task and Reporting: Maintain accurate records of all client interactions, rental agreements, and vehicle-related documents Stay updated on company policies, vehicle maintenance schedules, and relevant regulations. Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSA) Excellent Communication Skills: Ability to clearly and effectively communicate with clients, colleagues, and management. Strong listening skills to understand client needs and concerns. Relationship Building: Strong interpersonal skills and a genuine desire to build lasting relationships with clients. Ability to establish trust and rapport quickly. Sales-Oriented: Passionate about sales and driven to achieve targets. Confident and persuasive with the ability to close deals. Problem-Solving: Ability to think critically and find solutions to client problems or concerns. Organized & Detail-Oriented: Meticulous record-keeping and attention to detail to ensure accurate and efficient processing of rental agreements. Adaptable & Resilient: Ability to adjust to changing market conditions and handle challenging situations effectively. Team Player: Collaborative approach with a willingness to support colleagues and contribute to the team's success. QUALIFICATIONS and EXPERIENCE Bachelor's degree in Business Administration, Marketing, or a related field preferred. Proven experience in sales, customer service, or a related field, ideally within the automotive industry. Strong understanding of the vehicle rental market and industry best practices. Excellent computer skills, including proficiency in Microsoft Office Suite and CRM software. Valid driver's license and a clean driving record. Job Info Job Identification 34512 Job Category Marketing & Sales Posting Date 08/21/2024, 01:19 PM Apply Before 08/28/2024, 01:19 PM Job Schedule Full time Locations Silverton, Pretoria, GP, 0184, ZA (On-site)
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