Job title : Renewal Manager
Job Location : Western Cape, Cape Town
Deadline : January 02, 2025
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What We're Looking For: We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You'll Do: Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value. Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success. Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution. Identify upcoming renewals and maintain accurate tracking of account data within the CRM system. Develop quotes, handle administrative duties, and oversee the execution of renewal contracts. Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines. Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.
What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry. Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail. Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns. A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise. Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers. Ability to handle customer inquiries, concerns, and pushback with professionalism and tact. Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3/4 days a week The ability to legally work in the country of hire is required for this position.
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