Job Title: Remote Support Engineer Location: Onsite – Cape Town Northern SuburbsEmployment Type: Full-TimeExperience: 2-3 yearsRequired: Valid driver's license and own vehicle
Salary: R10 – R15k pm
Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support Engineer to join our team! In this role, you will primarily provide remote support and maintenance services on desktops—and occasionally servers—across a variety of Wintel technologies. You will also have the opportunity to visit client sites for ad-hoc consulting and SLA visits, so a valid driver's license and your own vehicle are essential.
Key Responsibilities Remote Support & Troubleshooting:Respond to and resolve incidents detected by our Network Operations Centre's monitoring tools, while supporting 1st line incidents and requests on Windows 10 and 11.Onsite Consulting:Conduct occasional onsite visits to client environments for troubleshooting, consulting, and planned SLA visits.Systems Maintenance & Upgrades:Assist with changes and minor projects such as version upgrades, patch management on endpoints and servers, and general system maintenance.Collaboration & Communication:Work closely with peers and communicate effectively with external stakeholders to ensure exceptional service delivery.After-Hours Coverage:Participate occasionally in after-hour support rotations under supervision or in a shadowing capacity.Essential Skills & Experience 2-3 years' IT Support experience in a similar role.Hands-on experience providing remote desktop support on Windows 10 and 11.Basic Windows Server (2012 R2, 2016, 2019, 2022) knowledge, including Active Directory, DNS, DHCP, and File & Print.Proven patch management experience for both endpoints and servers.Fundamental understanding of IP addressing, subnetting, and routing.Excellent communication skills (written and verbal) with confidence in face-to-face interactions.Qualifications A+ CertificationN+ CertificationMicrosoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals)Exposure to or certification in Endpoint SecurityWhy Join Our Client? Be part of a dynamic, growing team where your input and expertise are valued.Engage with a variety of cutting-edge technologies and a diverse client bSalary: R Job Reference #: 1146168