Job title: Remote Customer Engagement Specialist and Marketing Assistant
Salary: R24,000
Remote based (South Africa)
Summary: We are seeking a dynamic individual for the role of Remote Customer Engagement Specialist and Marketing Assistant, skilled in delivering exceptional customer service and supporting marketing initiatives. This role offers the opportunity to handle communication channels adeptly, converting inquiries into valuable engagements, while also playing a key role in bolstering our marketing efforts. This position promises a comprehensive induction and continuous training to enhance your professional growth, aligning with our commitment to creating inspiring stories of personal transformation.
About Us: We are a prominent provider dedicated to enhancing well-being and enriching lives through our specialized services. Our team is a professional family committed to impacting community health positively. We foster a culture of coaching, freedom, and support, recognizing and valuing the contributions of our team members in making a substantial difference.
Responsibilities: Manage inbound and outbound communication across calls, emails, and social media, effectively converting these interactions into service appointments.Provide a warm welcome to booking inquiries and ensure a smooth scheduling process.Oversee initial contacts from online bookings to secure further consultation appointments.Maintain exemplary customer care from initial contact to final interaction, aiming to provide an outstanding experience at every touchpoint.Engage with individuals about their health journeys, providing supportive and informative interactions.Utilize and manage CRM systems (e.g., HubSpot) and patient record management (e.g., PracticeHub) efficiently.Work collaboratively with the marketing team to assist in campaigns and sales strategies that drive tangible outcomes, including outreach for B2B engagement.Ideal Candidate Profile: Excellent communication skills with a keen understanding of brand representation.High organizational skills with meticulous attention to detail.Independent, self-motivated, and able to initiate and manage tasks effectively.A proactive, positive, and approachable attitude, embodying our core values.A strong team player who can also perform independently.Eager to learn and participate in personal and professional development initiatives.Join our mission to enhance community health, one interaction and one campaign at a time, by bringing your passion and expertise to our team.
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