Work Remotely? Yes
Job Role: Account Manager
Company: Alchemy Outsourcing
Work Duration: 20 hours per week (opportunity to move to 40 hours per week)
Work Hours and Schedule: Australia Eastern Standard Time (flexible)
Purpose of the role:
To be the key liaison between our clients and VAs, ensuring seamless integration, exceptional performance, and maximum client satisfaction.
Responsibilities:
1. Client Engagement and Performance Management
– Build strong, long-lasting relationships with clients through regular communication and engagement.
– Support clients in managing VA performance, providing guidance and solutions to optimize outcomes.
2. VA Placement and Onboarding
– Oversee the placement of VAs with clients, following client interviews and endorsements.
– Facilitate the selection process, assisting clients in choosing the right VA based on their needs.
– Set clear onboarding expectations and ensure a smooth transition for both clients and VAs.
3. Client Outreach and Relationship Management
– Proactively reach out to clients to understand their evolving needs and address any concerns.
– Manage client contracts, ensuring expectations, performance metrics, and outcomes are clearly defined and met.
– Serve as the primary point of contact for all client-related inquiries and support.
4. Upsell and Business Growth
– Identify opportunities to upsell additional services such as VA bonuses, advisory services, and concierge offerings.
– Educate clients on the benefits of our services and how they can further enhance their business operations.
5. Outcome Monitoring and Business Support
– Monitor business outcomes and work closely with business owners to leverage VA services for growth.
– Provide strategic advice and support to help clients maximize the value of their VA engagements.
6. Referral Partner Management
– Develop and maintain relationships with referral partners, ensuring mutual success.
– Monitor and support referral partner activities, driving new business opportunities through these channels.
Qualifications:
– Proven experience in client relationship management, preferably in a service-oriented industry.
– Strong understanding of performance management processes and the ability to provide constructive feedback.
– Excellent communication and interpersonal skills with the ability to build rapport with clients.
– Demonstrated ability to manage contracts, set expectations, and drive outcomes.
– Experience in identifying upsell opportunities and presenting value-added services.
– Strategic thinking and problem-solving skills to support business growth and success.
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