About UsLexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the RoleThis position balances the daily running of business, driving continuous improvements & support of internal & external team members. In addition, this position is responsible for continuously improving the processes, systems and tools across the organization to maximize revenue potential and deliver a differentiated internal and external customer experience. This role will primarily provide focused support of the LexisNexis Canada business unit which requires working with all levels of the organization.
The Customer Fulfillment department supports business units around the globe; career progression includes support of other regions beyond Canada.
Responsibilities: High level of knowledge and skills in the processing of ordersAbility to research and resolve concerns raised by customers or stakeholdersLead the process integrations & provide change management guidance to execute the deliverables throughout the organizationRepresent department in cross-functional meetings; provides updates to department leadership & team membersLead billing operations by educating internal & external customers and partnering with others to drive improvements in the billing/invoicing experiencePartner with global organization to ensure optimal utilization of team members to support strategic initiativesProvide on-going project status updates including documenting key milestones, accomplishments and raising issues to Senior LeadershipCommunicates effectively with Senior Leadership, team members, internal stakeholders and cross-functional teamsPartner closely with the automation team & lead projects as needed through organization including project ideation, testing, training & change managementRequirements: Have a completed qualification in supply chain/warehousing/retailExperience on a CRM system5 years + experience in the processing of ordersMust have worked with physical/tangible productsDemonstrate an eye for detail and a quality-oriented focusBe able to communicate influentially and effectively to a range of audiences, including senior stakeholdersBe a natural, innovative problem solver, able to collaborate with your team to resolve issuesMust be prepared to work in a hybrid work environment and in accordance with UK working hoursWork in a way that works for youWe promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working with UsLexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
About our TeamLexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We're one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
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