Responsibilities:Overseeing relevant teammates' desks while the consultant is on leave (sick or annual) or on educational leave; required to step in and handle the consultant's desk in full, managing requotes and any ongoing proposals.Assisting with brochure quotes.Assisting and developing agent educational bookings/hosted educational bookings and working closely with Sales to ensure these trips are seamless.Involved in the implementation of systems and procedures; assist with testing of systems.Stepping in to chase provisional bookings for all relevant teams.During quiet periods, following up on any dead leads.Assisting in loading bookings for consultants during peak booking periods.Creative planning and designing of itineraries.Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.Emergency duty will be on a rotational basis as per the Retail Emergency BOP.Working hours: early and late shifts on a weekly rotational basis.Maintaining a calm and professional manner when servicing agents and guests.Exhibiting an independent, curious, and 'can do' nature.Upholding the values of the Company: Care of the People, Care of the Land, and Care of the Wildlife.Knowledge Required:An in-depth knowledge of Tourplan and all Microsoft systems is advantageous.A good knowledge of South Africa, Southern and East Africa is preferable.A willingness and aptitude to always assist and learn.Skills Required:Good understanding of terms and conditions, product knowledge, third-party, and Company product destinations.Understanding of travel industry channels.Understanding and knowledge of the different markets in which the Company operates.Relevant understanding of business to create and formulate a strategy and make commercial decisions.Sales process and methodologies.Problem-solving skills.Teamwork.Tourplan knowledge is advantageous.Proficiency in MS Office applications such as Word, Excel, PowerPoint, and Outlook.Familiarity with WETU.Personal Characteristics:Good interpersonal skills.Sense of urgency.Diligence and self-motivation to meet deadlines and keep on top of your job.Willingness/ability to share information and teach and inspire others.Driven by motivation and not targets.Administration-driven.Previous Work Experience Required:Minimum of 3-5 years of previous inbound tour consulting experience required.
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