Relationship Manager: RRB
Requisition Number: 136819
Closing Date: 15 November 2024
Location: Western Cape
Job Family: Sales and Services
Career Stream: Relationship Management
Leadership Pipeline: Manage Self Professional
FAIS Affected: Yes
Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.
Job Responsibilities
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate client's compliance correctness in line with Nedbank internal and regulatory standards.
Identify and resolve any work-related obstacles and problems and escalate to senior management.
Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Must have Degree in Business / Finance / Marketing (e.g. B.Com, Certified Associate of the Institute of Bankers)
FAIS full Qualification
Minimum Experience Level
Minimum 5 years in a banking environment 2 of which as a relationship banker.
Technical / Professional Knowledge
Microsoft Office
Interpersonal Skills/ Client Relationship
Business writing
Business terms and definitions
Relevant regulatory knowledge
Data analysis
Business Acumen
Decision-making process
Principles of financial management
Governance, Risk and Controls
Behavioural Competencies
Building Networks
Building Trusting Relationships
Business Acumen
Driving for Results
Global Perspective
Portfolio Management
Sustaining Customer Satisfaction
Targeting Sales Opportunities
Please contact the Nedbank Recruiting Team at +27 860 555 566
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