Job DescriptionResponsible for management of their function, devising, implementing and providing input into the customer relationship management strategy.
Strategically and operationally manage and grow a portfolio of high revenue generating clients.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Commercial Merchant Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure: Drive an increased awareness of product, solutions and value added services available to internal and external stakeholders.Drive an increase in revenue as defined in the Financial Performance Report of the Business.Manage existing clients and grow the portfolio through making contact to evaluate financial performance and make recommendations to improve financial performance.Ensure effective data management by ensuring monthly targets are achieved, as set out by the Financial Performance Report of the Business.Provide reports as and when required that represent views relevant to what has been required, including the presentation of a monthly report, and any other presentation requirements related to the portfolio.Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.Drive an increase in average balance of specific portfolio of liabilities.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.Maintenance of expert knowledge on relevant legislative amendments and industry best practices, providing proactive advice and solutions to relevant stakeholders.Manage the growth of active customer Account Base to increase client base.Maximise Business Portfolio cross sell opportunities and strengthen client relationships.Manage the migration of accounts from transactional to Self Service.Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies.Ensure effective Data Management by ensuring expired limits are attended to against set target.Prepare credit proposals for review by the Credit Product House.Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio of Business Account.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Manage own development to increase own competencies.Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.You will be an ideal candidate if you: 2 – 5 years experience in a Relationship Manager position within a Commercial Sales in a banking environment.Minimum: Bcom or Relevant Financial Degree/Diploma.Have exposure in Dynamic Currency Conversion – Value Add Service product.Are based in the Western Cape.Able to travel locally and to different provinces.Have own reliable transport and cellphone.You will have access to: Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are: Adaptable and curious.Sales driven.Thrive in a collaborative environment.Client-centric.Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsApplication Closing Date: 24/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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