Summary of Job
The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained. They will be responsible for:
Conduct training sessions on preparation of foods as per our Standard Operating Procedures.
Support, mentor, and upskill trainees and new employees.
Promote efficiency and improve skills of employees.
Keep attendance and training records and registers.
Monitor employee performance and response to training.
Conduct performance evaluations and identify areas of improvement.
Provide daily updates on training areas done daily in-stores.
Work within a team and drive the restaurant/take-away forward.
Assist in New Store openings – supporting the teams through constant mentoring and coaching.
Assist the Training Department with Adhoc Training tasks and projects within Pedros.
Conduct presentations to the target audience for all Pedros Training Modules and SOPs.
Sign off Manager Trainees throughout the region.
Must be able to work Monday to Saturday's 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there's new store openings or urgent store training support. These times may change based on the needs of the business.
Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
Take charge of GP & GRV training/troubleshooting for new & existing stores.
Training team roster must be posted on the training platform by latest 12pm every Saturday.
Full accountability of the training team within the RTM group.
Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign-offs one week before store opening. POE must be filed.
Qualifications & Experience
Restaurant and Fast Food Service experience. Minimum 10 years related experience required.
Good verbal and written communication skills.
Organizational and time management skills.
Attention to detail.
Be prepared to go the extra mile.
Must be computer literate and must be able to write professional reports from time to time.
Must have own reliable vehicle & mobile phone.
Good GP/COS/GRV knowledge.
Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course as well as Manager Development Program in order to be considered for this position.
Technical Experience
Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service.
GAAP / MICROS knowledge.
Additional Requirements
Valid driver's license and travel to sites.
Key Performance Areas
Performance Appraisals + Talent Audit + CDP conducted for all staff.
Reports submitted timeously.
Ability to Attract and Retain Talent.
Talent pipeline in place for each position.
Ability to upskill.
Maintaining all employee Task Lists.
Maintaining and Managing all employee KPI's and Results.
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