Star Factory is seeking an experienced candidate that is willing to make our organisation an even better workplace to be based in Cape Town, Western Cape.
As the Regional Training Manager, you will be responsible for ensuring the successful planning, execution and improvement of all training as per the requirements of the region.
Minimum Requirements: A minimum of 5 years training experience.A minimum of 1-year managerial experience.Valid driver's license. Advantageous: Relevant training qualification. Responsibilities: Observe training sessions facilitated by Training Facilitators to ensure the prescribed methodology is followed, to gauge the efficacy of the training and to record and report findings.Ensure the utilization of a variety of training techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs in the region.Coach, guide and monitor all Team Members involved in training based on the observation outcomes to ensure the highest quality of instruction.Analyze all quality-measurement tools to ensure targeted coaching for all Team Members involved in facilitating training. People Management Manage a team of Training Facilitators to ensure targeted training interventions are conducted in a standardized, interactive and effective manner through a variety of instructional techniques and on multiple platforms.Track and respond to Training Facilitators' Weekly Planning, Daily Reports and Registers to ensure training records are keep up to date.Manage any and all HR-related issues that the Training Facilitators might encounter (i.e. leave, grievances, etc.) to ensure that such matters are resolved timeously.Manage the Training Facilitators' Proof of Work progress and provide guidance where needed to ensure the efficacy of the bi-annual Performance Reviews.Arrange and conduct the performance reviews of the Training Facilitators in conjunction with the Talent Development Manager to ensure that the Team Members' performance is tracked regularly.Guide, monitor and motivate the respective Team Members' Individual Development Plans to ensure that Team Members are developed.Communicate, facilitate and report on Team Members placed on a Performance Improvement Plan to ensure that the necessary support is provided to the Team Members when neededResearch, allocate and manage external training courses aimed at the professional development of the training team to ensure that the Team Members are developed.Create and facilitate ad hoc internal workshops for both the client and the training team to ensure that the team members are continuously developed.Meet with the training team on a regular basis to discuss all training-related matters. Stakeholder Management Attend Regional Operations Meetings for iBranch & Retail and report to the Talent Development Manager (TDM). Once initiatives have been agreed upon the Regional Training Manager needs to manage the action/rollout. Planning Using a skills gap analysis, plan and submit the monthly planning for the region to the Talent Development Manager to ensure that the gaps identified in the skills gap analysis are addressed.Manage the weekly planning submitted by the Training team to ensure that the business has line of sight of the upcoming training initiatives.Engage with the respective Operational Managers to ensure the planning includes all training required by the client. Project and Content Management To meet the training needs of the client, the Team Member will:
Create content based on needs analysis in line with the prescribed content creation guidelines and Star Factory methodology.Assist with the creation, moderation and implementation of new training initiatives/programmes nationally through the effective management of the training team.Submit researched proposals for new training initiatives/programmes to improve the current service offering to both internal and external clients as well as the training team.Manage the structured curation of the content of training programmes and initiatives. Training Facilitation Conduct specialized (higher level) training aimed at higher level team members to ensure that the business' training needs are met, and the Team Members are upskilled.Facilitate any and all training initiatives/programmes when called on to do so due to demand or the unavailability of resources to ensure that the training schedule is not disrupted.Manage the region's ongoing training initiatives, such as the VoiceNote & BetStrike Training Initiative to ensure that the region receives their required training.
Reporting
To ensure that training data and metrics are readily available when required by the business, the Team Member will:
Analyze all training data, reports, assessments and surveys conducted in the region and provide monthly qualitative and quantitative reports to the Talent Development Manager.Report to the Talent Development Manager on the region's iBranch VoiceNote & BetStrike Training Initiative and follow up on non-participants and/or poor performers.Collate and analyze the Training Evaluation Survey responses and report to the Talent Development Manager.Engage with the Talent Development Manager on a weekly basis to report and discuss regional training matters. Knowledge, Skills and Competencies: Excellent communication and interpersonal skills.Impressive planning, organizational and time management skills.Good report writing skills (verbal and written).Result-driven taking accountability to deliver despite obstacles.Must be quality focused. Please note that only applicants who meet the stipulated minimum requirements will be considered.
#J-18808-Ljbffr
