The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures are maintained.
DUTIES & RESPONSIBILITIES: Conduct training sessions on preparation of foods as per our Standard Operating Procedures.Support, mentor, and upskill trainees and new employees.Promote efficiency and improve skills of employees.Keep attendance and training records and registers.Monitor employee performance and response to training.Conduct performance evaluations and identify areas of improvement.Provide daily updates on training areas done in-stores.Work within a team and drive the restaurant/take-away forward.Assist in New Store openings – supporting the teams through constant mentoring and coaching.Assist the Training Department with Adhoc Training tasks and projects within Pedros.Deliver presentations to the target audience for all Pedros Training Modules and SOPs.Sign off Manager Trainees throughout the region.Must be able to work Monday to Saturday from 8am to 5pm, with peak days from 12pm to 8pm, and stay out at outlying stores for 10 days or more if there are new store openings or urgent training support. These times may change based on the needs of the business.Track daily reports posted on WhatsApp groups from Managers & Skill Trainers. Raise concerns as they arise.Take charge of GP & GRV training/troubleshooting for new & existing stores.Training team roster must be posted on the training platform by 12pm every Saturday.Full accountability of the training team within the RTM group.Coordinate for new store staff quantities, training stores, weekly training updates, and complete sign-offs one week before store opening. POE must be filed.REQUIREMENTS: Restaurant and Fast Food Service experience is essential.Must have a minimum of 5 years Operations Management experience.Good verbal and written communication skills.Organizational and time management skills.Attention to detail.Be prepared to go the extra mile.Must be computer literate and able to write professional reports from time to time.Must have own reliable vehicle & mobile phone.Good GP/ COS/ GRV knowledge.Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course, as well as Manager Development Program in order to be considered for this position.TECHNICAL EXPERIENCE: Experience in designing, developing, implementing, maintaining, supporting, or operating a particular technology or related application, product, or service.GAAP / MICROS knowledge.ADDITIONAL EXPERIENCE: A valid driver's license.Must be prepared to travel to sites.
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