Regional Occupational Health Nurse Manager

Inherent requirements:
• Bachelor's Degree or Certificate in Occupational Health Nursing
• Registered with South African Nursing Council (SANC)
• South African Society of Occupational Health Nursing (SASOHN) membership
• Dispensing Certificate
• Certificate in Audiometry and Spirometry
• Basic understanding of the Occupational Health and Safety Act (OHSA) with regulations
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Mathematical acumen
• Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Good communication skills in English (both verbal and written)
• Intermediate computer literacy skills (MS Office)
• Detail oriented, have ability to multitask and possess great interpersonal skills
• Ability to travel to other company sites as required
Duties and responsibilities:
• Generate and identify business leads within new and existing customers
• Develop an excellent understanding and in-depth knowledge of Workforce Healthcare (WFHC) existing client base, service offerings, and new products
• Establish a good understanding of WFHC existing business to identify cross-selling opportunities
• Research business opportunities and viable income streams
• Once opportunities are identified, create solutions to meet customer needs, utilizing the skills and expertise of our subject matter experts
• Prepare proposals by identifying and mapping business strengths and customer needs
• Sell the value of the solution to the client at an Executive level
• Managing and retaining long-term relationships with customers
• Understanding industry needs and being able to advise Departmental Heads on possible product development
• Reviewing and negotiating sales contracts
• Attend regular meetings, provide feedback, and communicate with Client contact person(s)
• Assist clients with queries and health-related projects/objectives
• Responsible for customer satisfaction and ensuring an integrated team approach with the client at all levels
• Researching the market and industry trends
• Understanding industry competitors to ensure we are on par with competitors and solutions
• Stay up to date with Occupational Health and Employee Wellness Programmes, industry trends, business news, and business opportunities
• Participate in the development of short-term and long-term sales and marketing strategies
• Use appropriate tools to produce revenue reports and other required reports
• Provide activity and outcome reports as required to both divisions
Regional Management:
• Ensure medical assessments are conducted in a professional manner and comply with Company policies and procedures
• Ensure client satisfaction and that queries are dealt with in a professional manner
• Work within the agreed budget framework
• Ensure adequate and relevant staffing for clinics
• Compile standard operation procedure guidelines for the region
• Ensure standards of professional practice are adhered to
• Compile medical surveillance reports and submit to clients on a monthly basis
• Submit reports to management on a monthly basis
• Liaise with head office regarding operational support
Clinic Management:
• Ensure that clinics are staffed with sufficient stock
• Ensure that appropriate locums are available
• Ensure that Service Level Agreements (SLA's) are met and adhered to
• Ensure that staff are working within the framework of professional practice and legal compliance
• Ensure that score cards are completed and sent to head office timeously
• Conduct monthly or random visits to clinics as per the agreed yearly program
• Schedule internal training as per needs
Staff Management:
• Ensure the accurate management of staff time and attendance
• Develop, review and update staff job descriptions as and when required
• Conduct performance appraisals with staff and conclude relevant salary increases/incentives
• Identify skills gaps, training needs and address gaps
• Coordinate leave (annual, sick, unpaid, and family responsibility) and report to head office
• Ensure that the appropriate disciplinary process is followed when disciplining staff
Administrative Management:
• Ensure that all direct reporting nurses report on the following, on a monthly basis: reconciled petty cash; attendance registers and overtime sheets for all permanent and temporary staff
• Ensure that all new temporary employee contracts are sent to the Managing Director for approval prior to appointing the temporary employee
• Sign off invoices related to doctors as proof that they have worked in that month and submit to Workforce Healthcare accounts department by the 25th of every month
• Reassess usage of waste boxes and oxygen cylinders quarterly
• Ensure that orders are sent by the end of every month as per Pharmacy Stock Administrator schedule and inventory for assessment and sign-off
• Ensure that the clinic in your respective region submits monthly reports as per company procedures
• Perform quarterly audits on all direct report nurses to ensure compliance with company policy and procedures and Healthcare legislation
Financial Management:
• Ensure that budgets are properly managed and utilized
• Manage profit and loss reports, monthly expenses, and variables as well as expenditure for the region
• Ensure that invoices, order confirmations, attendance registers, and timesheets are submitted to head office as per the agreed cut-off dates
Auditing of clinics:
• Conduct random and annual audits to identify gaps and institute remedial action
Clients Liaison:
• Schedule regular client visits to ensure that SLA's are being met and identify and pitch new business
• Manage Client Relationship Managers to ensure client satisfaction and SLA objectives are met
Medical Surveillance:
• Ensure fitness is determined with set parameters and standards
• Ensure that equipment is in good working order and regularly maintained and calibrated as per legislation
Clinical Mentor:
• Ensure that professional nurses are working within their scope of practice, updated and advised when necessary
Special Projects:
• Assist Head Office with the coordination and staffing of special projects e.g. Drug Testing, Volunteer Counselling Testing (VCT), etc.
• Manage immunization campaigns
• Develop and implement methods of measuring nurses' performance
Communication:
• Provide solutions to all issues/queries brought to your attention immediately
• Ensure weekly communication with managers within your region
• Ensure that clinics maintain the filing system as per company procedures
• Ensure that nurses within your region submit a report on chronic treatment distributed on a monthly basis
• Ensure that drug registers are completed daily
• Complete and send weekly consultation sheets statistics timeously and accurately to management
• Submit monthly clinics report to management
• Reconcile petty cash and submit to the Accounts Payable Administrator monthly
• Ensure that accurate stock takes are conducted on a monthly basis
Clinic Function as an OHNP:
• Ensure adherence to, and implementation of company policies and procedures
• Ensure adherence to and implementation of all legislation related to clinical operations
• Management of and adherence to the clinic budget
• Order clinic stock timeously and from formulary (list of prescription drugs, both generic and brand name)
• Maintain a register for all chronic patients and report on compliance and control
• Implement, maintain, and supervise the Chronic Disease Management program as and when required (should the Primary Health Nurse Practitioner not be available)
• Maintain an accurate list of stock and equipment on hand
• Oversee and assist with the housekeeping and maintenance of the clinic and equipment
• Ensure that a medical surveillance program is implemented, in accordance with the available Occupational Hygiene Survey's conducted
• Ensure performance and recording of Health Risk Assessments and facility inspections and report on all findings
• Provide primary health care and emergency service within scope of practice as and when required (should the Primary Health Nurse Practitioner not be available)
• Initiate and facilitate all referrals to the Occupational Medical Practitioner or external healthcare providers and services and ensure follow-up of such cases
• Implement an infection control programme
• Monitoring of medical and biological surveillance within the prescribed company protocols as per defined risk
• Monitor and analyse health trends and report on trends
• Manage and follow up on all injuries on duty cases according to company policy and legislation
• Assist clients with absenteeism management and sick leave and follow up on leave, as and when required (should the Primary Health Nurse Practitioner not be available)
• Provide appropriate health education programs to employees and first aiders
• Ensure accurate record keeping of attendance, health and safety meetings, monthly management meetings and/or any other relevant meetings
• Meet with clients on a monthly basis and present status reports
• Conduct health evaluations
• Ensure accurate data capturing on Workforce Healthcare's database
• Ensure all administration is completed in accordance with company requirements
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