Job Title: Regional O&M Manager Job Summary: Control of day-to-day activities of the Regional Network Operations, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer.
Key Responsibilities: Provide technical leadership, vision, and expertise ensuring staff competencies meet the convergent technological challenges.
Onsite management of the O&M service, standardize management, overall coordination, and orderly promotion within the regional service team.
Responsible for the delivery quality and success of the O&M service project.
Serve as a unified interface to connect with customers and other related parties, ensuring customer satisfaction.
Plan the day-to-day duties and responsibilities of Radio Network Operations staff, including arrangement of tasks and leave.
Ensure that a routine program is in place and monitor the performance of O&M radio routines.
Perform annual assessments of each staff member as per company policy.
Submit reports to designated management as per requirements.
Prepare the annual budget needs and manage budget allocations.
Maintain sound working relationships between the network operations section and all associated parties.
Define objectives for staff to meet management and company objectives.
Responsible for the general housekeeping and upkeep of all allocated BTS sites.
Ensure resources are available for all planned network expansions.
Improve network availability and quality on a continuous basis.
Ensure all key performance areas for radio Engineers, Transmission Engineers, and OMBs are met.
Hold regular meetings with staff and manage the section's performance.
Ensure policies and procedures are adhered to through ISO 9001, ISO 14000 & QMS.
Competency Requirements: Communication capability: Obtain effective information through communication to ensure team consistency.
Flexibly respond to customer requirements and challenges.
Problem management and control: Identify and resolve problems effectively.
Team management ability: Define responsibilities and arrange work reasonably.
Project management capability: Familiar with project management methods and operation processes.
Minimum Qualifications: Telecoms or light current electronics related diploma or degree.
Minimum of five years' experience in the telecoms industry with at least two years actively performing Radio Engineer functions in the GSM environment.
Six or more years of experience in Telecom, the majority of which is in Engineering and Build.
Knowledge of Network Engineering and Build in domain areas (SW, NGN/IMS, TX, IP, MW, DC power, Copper & Fibre Access, etc.).
Demonstrated team leading and project management skills.
Ability to multi-task and work in a high-pressure environment.
Budgeting and financial processes.
Ability to work day, evening, or night shifts and holidays as required.
Proficiency in English and an additional language (either Chinese or local language).
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