Regional It Field Services Manager

Requirements:Grade 12B Com/Relevant Technical Qualifications / DiplomaManagement Qualification will be an added advantageMinimum 2 years experience in a managerial roleCompTIA A+CompTIA Network+Cisco certificationMicrosoft certificationsITIL (Information Technology Infrastructure Library)Responsibilities:Field Service Experience: Prior experience working in End User Computing, preferably in progressively responsible roles such as field technician, engineer, team lead.
This hands-on experience provides a deep understanding of the technical aspects of the role.Management Experience: Experience in managing teams, projects, and resources is crucial.
Candidates should have experience leading and motivating a team of field technicians, engineers, and support staff.Regional or Area Management: Experience in overseeing operations within a specific geographic area or region is highly valuable.
This could involve managing multiple service locations, coordinating resources, and ensuring consistent service delivery.Client Relationship Management: Strong client-facing experience, including building and maintaining relationships with clients, addressing their needs, and managing customer expectations.Technical Expertise: In-depth technical knowledge of IT systems, networking, hardware, software, and troubleshooting.
This expertise enables effective decision-making, guidance, and problem-solving for the team.Project Management: Experience in planning, executing, and managing field service projects, including resource allocation, scheduling, and budgeting.Budgeting and Financial Management: Familiarity with budget planning, cost management, and financial reporting related to operations.