Regional Fuel Quality Manager page is loaded Regional Fuel Quality Manager Apply locations Johannesburg, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-013314 Main Purpose: The primary objective of the role is to facilitate the expansion of the Puma commercial fuel business by offering direct on-site and indirect technical support services to B2B customers, as well as Retail and Sales Teams. This entails thoroughly understanding the issues, requirements, and needs of customers and leveraging this insight to devise value-added proposals in collaboration with the sales team. Establishing robust customer relationships, particularly with technical and engineering staff, is crucial. Additionally, the role involves identifying opportunities for new fuel and additive products, introducing them to the market, and supporting the sales and marketing teams in their promotion. Furthermore, the incumbent will contribute to the development of sales support materials such as product datasheets, case studies, customer testimonials, and training materials. Emphasizing a blend of technical expertise and strong sales acumen, this position aims to showcase Puma's proficiency in fuel quality management and solutions while driving value for customersKnowledge Skills and Abilities, Key Responsibilities:Key Responsibilities Support the sales team to identify and develop customer value and cost savings opportunities to develop comprehensive CVP's (Customer Value Proposition) to build sustainable business.Active direct on-site engagement with the key stakeholders at these prospect customers to understand their activity and identify their issues with a view to provide an offer that would add value.Assist the sales team to handle and resolve customer enquiries, complaints, queries and if required undertake trouble shooting visits at the customer site, Root Cause Analysis (RCA)Support the sales team to undertake technical surveys at customer sites to understand the customer fuel system requirements and current methods of operation.Assist the sales team to set-up and manage solution evaluations, including agreed upon evaluation KPI's, at customer sites and develop a robust business case process on demonstrating the value of our products back to the customer after the evaluation has been completed. Quality Management •Comply and support the Quality Management system in all aspects of the role.Adopt and implement the principles of continuous improvement.Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.Review, monitor and provide feedback on the effectiveness of the fuel quality management system.Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.Work Experience: Preferred Post graduate university / Bachelor degree in Mechanical Engineering, Min 10 years' experience in fuel quality management.Affinity to additives technologies is an advantageSkills: Deep understanding of the Downstream Oil & Gas BusinessStrong analytical skillsBe a strong team playerWork on multiple projects concurrently.Strong and hands-on problem solverHighly motivatedStrong work ethicsAbility to interact with large external clients and vendors as well as key internal stakeholders Strong knowledge of Microsoft Office Suite applications; Presentation tools and programsAbility to travel extensivelyLanguages: Fluency in verbal and written English mandatoryFluency in French is useful.Key Relationships and Department Overview:Internal: Retail and Sales Teams
External: B2B customers
About UsPuma Energy is a leading global energy business which supplies, stores and distributes petroleum products in 48 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, Australia and Estonia and have recently setup a Global Delivery Center in Mumbai, India.
Puma Energy has a network of 100 storage terminals, more than 3,000 retail sites, and a presence at over 80 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers' needs in high potential countries around the world
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