Regional Manager — Cash Processing Operations North West Reporting to: Executive A Regional Cash Processing Operations Manager is required to manage all the day to day activities of the Cash Processing facilities in his / her sphere of responsibility and to align it with the overall objectives of the division and the company as a whole.
The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the client's needs are efficiently and professionally met at all times.
Minimum Requirements: Matric Certificate or equivalent Grade A PSIRA registration and accreditation Clear criminal record Preferably a formal banking qualification or course with reference to cash processing Computer literacy within MS Office software Own transport (must have own transport and a valid unendorsed driving license) Performance Areas: (Not totally inclusive): The primary duty of a Regional Cash Processing Operations Manager is to optimize the resources (staff and equipment) at his / her disposal to achieve the company's goals, to minimize exposure and maximize returns. Responsible for the management and maintenance of the income and expenditure of their region, within the guidelines of the pre-determined budgets and able to explain any variances. The appointment of new staff, training and retraining of new and existing staff, and the retention and development of staff in his / her region. Planning, assigning, and directing daily, weekly, monthly, and annual duties and supervising all those activities to ensure that the staff and the business grow and develop. Oversee middle and junior management in his / her region and ensure that all managerial functions are being fulfilled and performed effectively and efficiently within the boundaries of the company's disciplinary code. Guide, motivate, and mentor the entire workforce in his region and ensure that they work towards a common goal. Maintain good relations between Fidelity Cash Solutions and our internal and external clients with regards to cash processing services rendered. Liaise daily with management on various operational and financial issues. Ensure that all HR and payroll-related queries are dealt with promptly and manage the disciplinary process. Submit relevant weekly, monthly, and general reports to management and/or the clients. Investigate incidents and report on such. Skills required: Exceptional managerial and organizational skills. Excellent written and verbal skills, at all levels. Ability to work long hours, with strict deadlines and in high-risk, pressurized situations. Very flexible. Ability to direct employees and delegate work based on individual's skills and qualifications. Good computer skills and sound knowledge of the different product types processed within Fidelity Cash Solutions (FCS) division. Strong sense of time management and good prioritization skills. Immense knowledge about the greater financial sector in which they operate. Up to date with all the policies, procedures, and regulatory requirements of the industry. Excellent interpersonal and communication skills, at all levels. Ability to motivate and a strong team player. Be able to promote coordination/cooperation with internal and external stakeholders. Strong decision-making ability. Well versed with all the relevant IT-related packages used in the industry. Other personality attributes: Must be highly motivated, proactive, and enthusiastic. Ability to follow instructions. Well presented. Core competencies: Analytical & critical thinking skills. Goal setting. Driving & managing change. Results driven. Communicating direction. Development of others. Self-development. Communication skills. Customer focus. Team player. We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd
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