Basic FunctionThis role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the.
To ensure:Smooth Functioning of the various channels of RecruitmentTo mentor the Executives, in respective TeamsEssential FunctionsEnsure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and ProceduresThe performance parameters include the following:Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersCompliance adherence in process and auditsNumber of defects made against the Offers rolled outAttain consistency in time to hire of candidatesOffer to Joining RatioPrimary Internal InteractionsTeam for the purpose of coordinationManager for escalations, unresolved issues, appraisals and reviewsSAVP / VP for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesFinance and Commercial departments for settling vendorCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessmentsPrimary External InteractionsVendors for:Hiring candidates, Lining up candidates for interviews and also assessing their performanceGiving AdvertisementsPreparing promotion materialSkillsProcess Specific Skills- Interviewing skills- Feedback skills Soft skills (Minimum)- Excellent Communication skills – written and oral- Should be confident and willing to work in shifts and travelShould display sufficient flexibility and urgency to handle pressure in a cross- cultural environment- Computer proficiency – MS Office- Team handling skill- Should be able to take decisions in all kind of situations- Orientation towards data and MIS Soft Skills (Desired)- Self starter- Good Listening skills- Dependable- Matured to carry out assessments Education RequirementsMatric (Passed)Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred Work Experience RequirementsMinimum 3 years' experience in a Lead roleExperience in the BPO sectorSound experience in Leading a team to onboard between 150-200 FTE monthly across various processesSolid track record of success in Volume Recruitment
