What will you do?Responsible for leading, partnering, transforming and delivering digital workplace services. A trusted advisor/partner to Information Technology colleagues and lines of business, helping them make informed strategic choices in how they deliver their programmes of work to enable the digital workspace. Builds stakeholder relationships and creates a wide-ranging network of relationships across organisational boundaries that support collaborative working across teams or organisations to achieve highly effective outcomes. Ensures alignment with the organisation's strategic objectives. Drives the effective management of the team financials (where applicable) to ensure efficient employee experience costs against operational budgets as well as value for money services. Provides operations management and manages service availability of the various technologies that enable the digital workspace. Supports all audits, risks and compliance requirements to ensure adherence to regulations. What will make you successful in this role?What youll achieve in the next 12 months Achieve a free flow of information between internal users and your team(s): Identify and Conduct internal user research to understand data consumers needs and willingness to pay, improving satisfaction and adoption metrics. Success measured by increased user satisfaction scores and adoption rates. Establish a compelling product vision: Ensure you and your team are always able to articulate how the world for your users will be different, because of your products. Be clear about how they and the company will benefit as a group, relating it to your user research. Success will be measured through internal surveys and formal approvals of the teams OKRs by users and senior leadership.Establish, gain funding for and deliver an ambitious transformative roadmap:Establish a comprehensive roadmap for your products and gain the buy in of commercial and data science & analytics leaders across the business. Lead budgeting approval discussion to release investment in data to meet business needs, ensuring effective allocation of all approved engineering and financial resources. Success measured by roadmap approval and budget accuracy.Give your team the context and clarity they need to deliver the roadmap: Write detailed PRDs that clarify the what for development teams effectively, ensuring timely and accurate product & feature delivery based on group needs. Provide any additional context the team needs around user stories, commercial objectives, and so on, so theyre also clear about the why. Success measured by on-time delivery and alignment with PRD specifications along with team engagement surveys.Define and measure team success openly: Define or refine success metrics and Service Level Objectives (SLOs) for your part of the platform to cover adoption, satisfaction, cost as well and reliability Service Level Indicators (SLIs) such as accuracy, recency, latency and so on. Inspire your entire team to take full ownership of their performance as measured through these metrics. Success is measured by continuous improvement in performance of the metrics as well as unanimous approval of their definitions.Qualification:MatricNational Diploma in an Information Technology related discipline or a bachelor's degree in computer science, Statistics, Informatics, Information Systems, or a quantitative field will be recommended.Experience: 7+ years' experience in leading data platform teams with at least 2 in a modern context with cloud technologies and autonomous high performing team organisational patternsExperience owning and managing a budget, including resource planning from storage and compute costs to cost of team development and retentionA track record of high impact and investing in your own developmentSkills & Thinking Preference: Excellent leadership and communication skillsAbility to collaborate effectively with various stakeholders across the organizationYou look for ways to do, instead of reasons not to. You are high agency, high ownership in everything you do. You know we own our future, only we can make it happen. If you find something that keeps us from our mission, you own it or work collaboratively with others until you find the right owner of it.Where some see impossible, you see a way: You have the strong conviction in our ability to innovate and bring financial services, and financial confidence to everyone across the continent. You turn obstacles into opportunity, chance into change.You move fast and fix things. You publish early and often, when you fail you learn and go again. You know that speed gives you the license to fail, because youre moving fast enough to correct course.You love creating more with less. Knowing that the biggest impact is born of the smallest acts, scale is built into your thinking from day 1. This is not about meeting the needs of thousands; its about exceeding the needs of millions. And working through small and mighty teams is way well do it. You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.Knowledge and SkillsRecommendations to various stakeholdersResponsible for leading, partnering, transforming and delivering digital workplace services.Drives the effective management of the team financials (where applicable) to ensure efficient employee experience costs against operational budgets as well as value for money services.Provides operations management and manages service availability of the various technologies that enable the digital workspace.Project Management Personal AttributesBalances stakeholders - Contributing through othersTech savvy - Contributing through othersBusiness insight - Contributing through othersPlans and aligns - Contributing through others Core CompetenciesBeing resilient - Contributing through othersCollaborates - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through others