Recru-It | Field Engineer (Internet Service Provider Industry)

- Must have senior certificate plus Tertiary education in information technology. - Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.- Own car and valid drivers license.- Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.- 3+ years experience in technical support.- Preferred ISP industry experienceResponsibilities:- Work well in a team exercising strong interpersonal skills are priority. - Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.- Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.- Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.- Provide IT support for customers in the field.- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.- Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.