Recoveries and Collection Specialist (Contract Position) Closing Date 02 January 2025 Career Stream Credit Recoveries Leadership Pipeline Manage Self: Professional Job Purpose To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.
Job Responsibilities Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
Build trusting working relationships by regular communication, giving constant feedback and supporting others.
Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, develop, implement and monitor appropriate solutions.
Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g.
operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g.
staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.
Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level 3 - 5 years industry related experience Preferred Qualification Relevant Bachelors Degree in Law, Credit, Banking and/or Finance.
Technical / Professional Knowledge Banking procedures Business principles Communication Strategies Data analysis Governance, Risk and Controls Industry trends Principles of project management Relevant regulatory knowledge Research methodology Decision-making process Behavioural Competencies Communication Decision Making Building the Sales Organization Managing Work Quality Orientation Technical/Professional Knowledge and Skills --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566