Duties/PligteClient service and imageReceiving clients and visitors in a professional manner.Effectively managing access control and monitoring the entrance.Effectively managing enquiries.Providing basic and accurate information, e.g. knowledge of programme information.Correctly referring and directing clients to the appropriate person/venue.Presentability and cleanliness of person and ensuring that the reception area is tidy and presentable.Accurately and quickly responding to messages received.Being aware of all happenings on campus, e.g. courses on campus.Taking professional action during a problem situation.Communicating with staff and clientsEffectively answering, screening, and forwarding incoming phone calls to the applicable staff member or department.Assisting with various enquiries and providing basic and accurate information telephonically.Professionally managing the switchboard.AdministrationCommunicating with staff when packages arrive at reception.Occupational health and safetyStaying informed about emergency and evacuation procedures.Ensuring that first aid training and safety officer training are up to date.Managing the first aid kit at reception according to Occupational Health and Safety regulations.Ad hocAssisting the conference division, when needed, with venue-related queries or support.Performing other tasks as directed by the line manager.Job Requirements/Pos VereistesMatric (NQF 4) with at least three years' work experience in a customer-facing role.Excellent verbal and written communication skills.Excellent interpersonal skills.Professional appearance and demeanour.Excellent telephone etiquette.The ability to communicate clearly and professionally in English with all clients.The ability to work independently as well as in a team.Contactable work-related references.Computer literacy, with proficiency in MS Outlook, Word, and Excel.Proficient in Microsoft Teams.Willingness to work shifts.Willingness to provide extra services as required from time to time.Recommendation/AanbevelingFluent in at least one additional official South African language.How To Apply/Hoe Om Aansoek Te DoenStellenbosch University is committed to employment equity (EE). In accordance with the institutional EE plan of the University and the EE Plan of the specific environment, persons from designated groups will receive preference over foreign nationals where EE targets are a factor. Where EE is not a factor, South African citizens will receive preference over foreign nationals.Stellenbosch University reserves the right not to make an appointment.Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees), must reach the University before or on the closing date of the advertised post.APPLY ONLINE AT https://www.sun.ac.za/english/careers BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.The University reserves the right to investigate qualifications and conduct background checks on all candidates.Should no feedback be received from the University within four to six weeks of the closing date, kindly accept that your application did not succeed.Enquiries/NavraeEnquiries regarding this post: Ms Marsunet Horn on 021 918 4268, or at ****** regarding remuneration/benefits, as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753Currency ZARCommencement Date 01-Jan-2025Closing Date 30-Sep-2024Amount of TravelWork At Home
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